Travel Agent Communications

PED 12/14/2014

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Increase in Fraudulent Activity Into and Out of Santo Domingo, Dominican Republic

ARC is seeing an increase in fraudulent credit card activity into and out of Las Americas International Airport in Santo Domingo (SDQ), especially for agents who do not typically ticket this origin/destination. If you're contacted by a new customer requesting such tickets, obtain as much information about the customer as possible, including cardholder name, address and phone number. The validity of the address and phone number can be verified using free internet tools such as Whitepages.com.

If you are suspicious of a customer, please contact the ARC Fraud Prevention Department at fifp@arccorp.com or at 855-358-0393.


2015 ARC Annual Agent Fees

Just a friendly reminder—the 2015 annual agent location fee of $205 will be collected for each of your office locations via electronic draft from your designated bank account on January 22, 2015. It will appear on your bank statement as "ARC Core Participation Fee."
A separate draft of $205 will be issued for each active agency and STP location of record as of January 12, 2015. For consolidated drafting agents, only one draft will be assessed for all of your ARC approved locations.


Atlas Jet Now Accepts Visa and MasterCard

Effective with sales issued on Monday, December 15, 2014 (PED 12/21/14), Atlas Jet (610/KK) will begin accepting Visa and MasterCard as a forms of payments through ARC.


Overhauled ARC Specialist Training and Certification Program Begins January 2015

We've completed a major overhaul to the ARC Specialist Training and Certification Program and are excited to release the upgrades in January 2015. Changes to the program include updated course content, streamlined technology and the elimination of the current recertification examination.

Travel agents that are already ARC Specialists are no longer required to retake the ARC Specialist examination every four years. Instead, they will be required to complete one continuing education module, hosted on an enhanced online platform, every year to maintain certification.

Travel agents who would like to become ARC Specialists will have the option of taking the course and examination online (also using the new and enhanced online platform) or in a classroom setting, offered twice a year at ARC's headquarters in Arlington, Virginia. New ARC Specialists that obtain the designation anytime within 2015 will have 365 days to complete the first continuing education module.

More information regarding the January 2015 release of the updated ARC Specialist Training and Certification Program, including the new training website, registration and FAQs will be provided in the coming weeks.


Chargeback Policies Series: Discover Card

Stay on the look out for important information regarding credit card chargeback policies in this four-week series from TASF.

Discover Card – Inquiries vs. Chargebacks

Discover Card will issue an inquiry (retrieval) asking for supporting documentation from the merchant prior to issuing a chargeback. This gives you approximately two weeks to respond to the inquiry. If no response is received, the inquiry will then become a chargeback; Discover Card will still accept supporting documentation for reversal consideration in many cases after a chargeback has been issued.


Tip of the Week: ARC's Manual Prepaid Ticket Advices (PTA)

ARC sent notification of discontinuance via the Travel Agency Communication (TAC) published on August 17, 2014, regarding Manual 4-Flight Passenger Tickets, Manual PTAs, Automated PTAs and Automated Tour Orders effective December 31, 2014. Please refer to the August 17, 2014 TAC for more detailed information.

At this time, PTAs are no longer available via ARC's Document Ordering Service Catalog. As a result, if you desire to book a reservation utilizing Manual Prepaid Ticket Advices (PTAs), please contact the validating carrier for ticketing instructions.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

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