Travel Agent Communications

PED 11/30/2014

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2015 ARC Annual Agent Fees

Just a friendly reminder—the 2015 annual agent location fee of $205 will be collected for each of your office locations via electronic draft from your designated bank account on January 22, 2015. It will appear on your bank statement as "ARC Core Participation Fee." A separate draft of $205 will be issued for each active agency and STP location of record as of January 12, 2015. For consolidated drafting agents, only one draft will be assessed for all of your ARC approved locations.

Dynamic Airways Joins ARC

Dynamic Airways (2D/054-5) will join ARC as a participating carrier effective with sales starting on December 1, 2014 (PED 12/07/14).

Dynamic Airways is headquartered in Greensboro, North Carolina, and currently operates 767-200ER and 767-300ER aircraft on routes between JFK and GEO. Additional routes are scheduled to begin operation in mid-January. The carrier accepts cash only as a valid form of payment but plans to add credit cards in the near future. Dynamic Airways tickets can be booked using Amadeus.

For more information, please contact:

Dusan Milicevic, Director of Sales and Marketing
701 North Terminal Road
Greensboro, NC 27400

Overhauled ARC Specialist Training and Certification Program Begins January 2015

We've completed a major overhaul to the ARC Specialist Training and Certification Program and are excited to release the upgrades in January 2015. Changes to the program include updated course content, streamlined technology and the elimination of the current recertification examination.

Travel agents that are already ARC Specialists are no longer required to retake the ARC Specialist examination every four years. Instead, they will be required to complete one continuing education module, hosted on an enhanced online platform, every year to maintain certification.

Travel agents who would like to become ARC Specialists will have the option of taking the course and examination online (also using the new and enhanced online platform) or in a classroom setting, offered twice a year at ARC's headquarters in Arlington, Virginia. New ARC Specialists that obtain the designation anytime within 2015 will have 365 days to complete the first continuing education module.

More information regarding the January 2015 release of the updated ARC Specialist Training and Certification Program, including the new training website, registration and FAQs will be provided in the coming weeks.

Something Good for You

Have you heard the news? The participating carrier section (Section 01) of the Industry Agents' Handbook has a new look and feel. Available now on and behind My ARC, users have the ability to view important carrier contact information such as phone numbers, email addresses and mailing instructions with just one click. What's more is the ARC Carrier Participation team will be launching a Carrier Affirmation project (similar to the Agency Affirmation project) in 2015 to improve the available content and ensure the information posted is current and up to date.

Give Your Clients the Best Travel Experience Possible

Are your clients tired of waiting in security screening lines shoeless and juggling carry-ons, 3-1-1 complaint liquids and laptops when flying? That's understandable. Educate your clients about the TSA Pre✓™. TSA Pre✓™ is one of TSA's risk-based security programs that expedite known or trusted travelers through security screenings at 121 airports nationwide.

By enrolling in the TSA Pre✓™, your clients will:

  • Go directly to the TSA Pre✓™ security lanes at airports
  • Leave on their shoes, light outerwear and belt during security checks
  • Keep 3-1-1 compliant liquids in their carry-on bags
  • Keep laptops in cases

Provide your clients with the optimal travel experience and visit TSA Pre✓™ to learn more!

Tip of the Week: Need to Verify Your Agency's ARC Status?

Did you know that ARC Check provides an easy and quick way to verify a travel agency's participation status within ARC? Finding the original ARC approval letter can be a challenge for longtime agents or agencies with multiple locations, but ARC Check can provide an instant verification of your ARC status.

Upon visiting the ARC Check web page, enter your agency's ARC number. Verification that an agency is an accredited and active ARC participant will result in the following message: "This Agent has met and must maintain the rigorous financial, personnel, and business standards as defined in ARC's Agent Reporting Agreement." A map image showing the agency's location will also be displayed, along with the agency address and phone number.

Agencies that are not recognized as accredited ARC participants will receive the following message: "Agency is not active in ARC's database."

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |