Travel Agent Communications

PED 11/23/2014

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ARC Thanksgiving Holiday Information

Sales Report Submission

ARC's offices will be closed on Thursday, Nov. 27 and Friday, Nov. 28 in observance of the Thanksgiving holiday. Agencies and CTDs will not have an extra day to prepare the sales report for PED 11/30/14. Your weekly sales report must be authorized by 11:59 p.m. EST on Tuesday, Dec. 2.

Ticket Modification/Voiding Schedule

Please note that the GDS/IAR void date for transactions issued Wednesday, Nov. 26 through Sunday, Nov. 30 is Monday, Dec. 1.

Emergency Document Orders During the Thanksgiving Holiday

Emergency orders placed Wednesday, Nov. 26 before 3 p.m. EST will ship the same day and arrive on Monday, Dec. 1. Second-day orders placed on Wednesday, Nov. 26 before 3 p.m. EST will arrive Tuesday, Dec. 2. Please place your document order early to avoid delays. Please direct any questions to ARC's Customer Care Center at 855-816-8003.


2015 ARC Annual Agent Fees

Just a friendly reminder—the 2015 annual agent location fee of $205 will be collected for each of your office locations via electronic draft from your designated bank account on January 22, 2015. It will appear on your bank statement as "ARC Core Participation Fee." A separate draft of $205 will be issued for each active agency and STP location of record as of January 12, 2015. For consolidated drafting agents, only one draft will be assessed for all of your ARC approved locations.


Air Dolomiti Now Accepts Visa and MasterCard

Effective with sales issued on Monday, November 24, 2014 (PED 11/20/14), Air Dolomiti (101/EN) will begin accepting Visa and MasterCard as forms of payments through ARC.


Yup, You Can Void That!

When you use other credit card processors you'd have to refund your service fee and probably lose the processing fee. With ARC's payment solutions, TASF and Agent's Choice, you can void a transaction at any point prior to the submission of your ARC report. Your customer gets credited, and you don't have to pay the processing fee ... it's like it never even happened. Learn more at www.arccorp.com/tasf or contact us at 703-816-5105 or tasf@arccorp.com.


Tip of the Week: IAR Sales Report Early Authorization and Submission

When you authorize and submit your sales report before Tuesday (11:59 p.m. EST), it is recommended that you take the time to review the sales report prior to the submission deadline.

It is possible for a transaction to reach your IAR sales report after your early authorization and submission. This late arriving transaction could change your draft amount, resulting in a possible shortage. If a transaction(s) has been applied to your report after you have authorized/submitted it, you must reverse the authorized report and then resubmit it (prior to the Tuesday deadline). Failure to resubmit the sales report could result in late reporting fees and debit memos.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com