Travel Agent Communications

PED 11/02/2014

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Independent Consultants – Reducing Risk of Losses

Most Independent Consultants (IC) are very responsible, honest and trustworthy individuals, but there are cases where an IC has committed fraudulent acts while ticketing reservations under their host agency's accreditation. There are even cases where an IC has stolen someone else’s identity and then gone from one agency to another agency committing fraud. These individuals have caused hundreds of thousands of dollars in losses using compromised credit cards, changing the passenger’s form of payment from cash to their own credit cards, and manipulating transactions, including falsified fares, commissions, refunds and voids.

Agents have also experienced fraud from their ‘known and trusted’ IC. In one scheme, the local IC had his or her own ethnic clientele, which paid the IC with cash or credit card. The IC convinced the host travel agencies to run travel agent service fees for the amount of the ticket and then used the cash to buy their passenger’s tickets from consolidators (many of which were last-minute tickets for immediate departure). Unfortunately, the host agency learned too late that the IC was using any credit card they received for another person’s ticket to cover up the IC’s financial woes and/or the IC’s deliberate fraud. None of the agencies had any type of documentation on the passengers or the credit card charges and all experienced hundreds of thousands of dollars in travel agency service fee chargebacks.

To protect your agency, follow the instructions in Section 6 of the Industry Agents’ Handbook and insist that all IC’s provide your agency with the cardholder’s IDs, an imprint of an unexpired credit card and an original signature on a UCCF for each transaction.

Review the following Best Practices on ARC’s website and click Customer Support, Fraud Prevention to view:

  • Reducing Risk – Independent Consultants section for additional information on vetting new ICs
  • Credit Card Red Flags – for identifying high-risk credit card acceptance

If you suspect such a scheme and want assistance to assess the risk, contact ARC's fraud prevention team at any time at 703-816-8126 or 855-358-0393 or via email at fifp@arccorp.com.


Peruvian Airlines Now Accepts Visa and MasterCard

Effective with sales issued on Monday, November 3, 2014 (PED 11/09/14), Peruvian Airlines (602/P9) will begin accepting Visa and MasterCard as forms of payment through ARC.


Air Dolomiti Joins ARC

Air Dolomiti (EN/101) joins ARC as a participating carrier effective with sales on November 3, 2014 (PED 11/09/14).

With headquarters in Verona, Italy, Air Dolomiti operates domestic scheduled flights between the Italian airports of Verona, Milan-Bergamo, Venice, Bologna, Florence and Bari, as well as the German Hubs of Munich and on Frankfurt from Verona. Air Dolomiti operates Embraer 195 jet aircraft.

Air Dolomiti has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Air Dolomiti. In addition to cash, Air Dolomiti will accept the following credit card forms of payment: Diners, Discover and UATP.

For inquiries, reservations and sales information, please contact:

Air Dolomiti S.P.A. LARE
Via Paolo Bembo 70
37062 - Dossobuono di Villafranca (VR)
Italy
Reservations number: +39-045-2886140
www.airdolomiti.eu


Give Your Clients the Best Travel Experience Possible

Are your clients tired of waiting in security screening lines shoeless and juggling carry-ons, 3-1-1 complaint liquids and laptops when flying? That's understandable. Educate your clients about the TSA Pre✓™. TSA Pre✓™ is one of TSA's risk-based security programs that expedite known or trusted travelers through security screenings at 121 airports nationwide.

By enrolling in the TSA Pre✓™, your clients will:

  • Go directly to the TSA Pre✓™ security lanes at airports
  • Leave on their shoes, light outerwear and belt during security checks
  • Keep 3-1-1 compliant liquids in their carry-on bags
  • Keep laptops in cases

Provide your clients with the optimal travel experience and visit TSA Pre✓™ to learn more!


Tip of the Week: Credit Card Chargeback Policy

The purpose of the Credit Card Chargeback Policy is to provide travel agents with information necessary to avoid liability from fraud related credit card chargebacks. Here are a few key practices to avoid liability from fraud related credit card chargebacks:

  • Always follow the instructions and procedures in Section 6 of the ARC Industry Agents' Handbook (IAH).
  • Always validate the credit card expiration date and effective date.
  • Always obtain an approval code from the credit card company.

Following proper procedures for all credit card sales will offer the best protection in the event of a credit card chargeback. For additional information, refer to Section 6 of the IAH - Credit Card Acceptance Procedures, Credit Card Chargeback Policy and Risk Management Best Practices.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com