Travel Agent Communications

PED 10/26/2014

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


Notice of Changes to the Agent Reporting Agreement

On July 24, 2014, following consultation with travel agency representatives, ARC’s Board of Directors approved changes to the Agent Reporting Agreement (ARA) and an associated section of the Industry Agents’ Handbook (IAH).

ARA Section 8.3.6.2. is amended to remove the requirement for the ARC Specialist to be a “full time employee” of the agent. This change provides the flexibility for an agent to outsource the ARC Specialist business functions based on their business’ needs and requirements.

IAH Section L (Variable Remittance) is updated to remove references to the “Direct Form of Payment with Invoice” Variable Remittance Plan (“DI”), which is no longer used operationally by industry participants.

These changes will be effective on November 3, 2014. Please note that in accordance with Section 5.1.3. of the ARA, your continued participation with ARC after the November 3 effective date will serve as your acceptance of these amendments.

You can view these changes in more detail by clicking here.


Accept credit card transactions for ANY travel-related charge up to $10,000!

ARC's Travel Agency Service Fee (TASF) and Agent's Choice credit card processing tools aren't just for service fees any more. We'll process all of your travel-related charges from cruises to deposits, consolidator tickets to entire custom-built vacations! Process it via ARC and we'll pay you promptly. Learn more at www.arccorp.com/tasf or contact us at 703-816-5105 or via email at tasf@arccorp.com.


2014 Quarterly Transaction Fees – 3rd Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2014, the quarterly fee is set at $.017 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after October 23, 2014. Only one draft will be issued for consolidated drafting agents.


Tip of the Week: BOS Scheduled Tables

Did you know that you can schedule a Back Office System (BOS) file to be ready for you when IAR becomes available each morning? Setting up a scheduled BOS table may be the answer to help reduce your daily morning to-do list.

Scheduled BOS tables can be used to automatically process reports that target specific activity by day of the week for the current or previous PED, or by specific transaction type such as refunds or voids. Scheduled tables may be used to:

  • Reconcile data between IAR and your own agency back office system
  • Monitor specific activity for one location, all locations or in coordination with a reporting table targeting specific multiple locations of your choosing
  • Process files for the current or previous PED on any day or every day of the week
  • Exclude unwanted information

IAR processing identifies settlement errors and allows modifications. As a result, there is the potential that the information in the IAR sales report may not match the information contained in the agency's BOS. IAR BOS files are available to help you keep your IAR and BOS data in synchronization.

More information on creating scheduled tables and using BOS files can be found under Back Office (BOS) on the IAR Help page here.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com