Travel Agent Communications

PED 10/12/2014

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Notice of Changes to the Agent Reporting Agreement

On July 24, 2014, following consultation with travel agency representatives, ARC’s Board of Directors approved changes to the Agent Reporting Agreement (ARA) and an associated section of the Industry Agents’ Handbook (IAH).

ARA Section is amended to remove the requirement for the ARC Specialist to be a “full time employee” of the Agent. This change provides the flexibility for an agent to outsource the ARC Specialist business functions based on their business’s needs and requirements.

IAH Section L (Variable Remittance) is updated to remove references to the “Direct Form of Payment with Invoice” Variable Remittance Plan (“DI”), which is no longer used operationally by industry participants.

These changes will be effective on November 3, 2014. Please note that in accordance with Section 5.1.3. of the ARA, your continued participation with ARC after the November 3 effective date will serve as your acceptance of these amendments.

You can view these changes in more detail by clicking here.

Quarterly Subscription Fee: Travel Agency Service Fees

This is a reminder that the $23.99 quarterly subscription fee (3rd quarter of 2014, PEDs 07/06/14 through 09/28/14) for travel agency service fees will be debited from your designated ARC account on or after Thursday, October 16, 2014.

Only locations that issued a travel agency service fee in the quarter will be charged the fee. If your agency is signed up for the travel agency service fee service but remained inactive during the quarter, there will be no quarterly fee charged.

TASF Tip of the Month: Refunding a TASF

If you wish to refund a TASF, you must always refund back to the original form of payment through your ARC sales report.

Tip of the Week: Tired of Keeping Up With All That Ticket Stock?

With e-tickets becoming so prevalent, many agents have decided to go ticketless. A common reason agents decide to make this change is to avoid the cost and downtime of repairing or replacing a broken ticket printer.

One benefit of becoming an Electronic Office (EO) is eliminating the need to order paper ticket stock. In addition, becoming ticketless means that you no longer need manual documents such as four flights, paper tickets for infants, Prepaid Ticket Advice, etc.

To become an EO, submit a request to change the office classification via the Accreditation Tool. The fee for this change is $75. ARC will supply Stock Control Numbers (SCN's) for an EO upon request.

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