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A fraudster is calling travel agents and independent contractors stating that he represents a building company (or engineering/moving company, etc.) in need of a travel agent to fulfill their travel needs. The first tickets are often for domestic travel, followed by international departures. Once you become suspicious of the number of tickets and credit cards being used as well as the international departures, it may be too late. Credit cards may already be compromised. Even though you have obtained a credit card authorization code, your agency can be held responsible if the real cardholder rejects the sales as fraudulent.
What to consider as high risk:
Consider using ARC's Red Flags list to determine the risk before you issue tickets. To find the Red Flags list, click the Best Practice tab on the Fraud Prevention space on the My ARC homepage. Provide a copy of the Red Flags document to each of your front line staff, including full/part-time employees and independent contractors.
If you suspect such a scheme and want assistance to assess the risk, contact ARC's fraud prevention team to at 855-358-0393 or firstname.lastname@example.org.
Effective with sales issued on Monday, October 6, 2014 (PED 10/12/14), Brussels Airlines (082/SN) will begin accepting Discover as a form of payment through ARC.
Effective with sales issued on Monday, October 6, 2014 (PED 10/12/14), Air Tahiti Nui (244/TN) will begin accepting Diners Club Intl as a form of payment through ARC.
As published in the August 17, 2014, Travel Agent Communication, both the Manual 4-Flight Passenger Ticket and the Manual Prepaid Ticket Advice (PTA) are being discontinued by the end of this year. However, based on new orders, the supply of Manual PTAs will be depleted sooner than anticipated—most likely before the end of October. Once the on-hand warehouse supply is depleted, ARC will be unable to fulfill additional orders.
To reiterate, the final sales report to submit new sales issued on handwritten Passenger Ticket and Manual PTA ticket stock is PED 01/04/15. ARC will continue to process refunds of these settled documents up to 13 months after original issuance.
If you encounter any situation where a transaction cannot be issued without use of one of the above documents, please contact the ticketing carrier for help and carrier specific instructions.
Please see the original TAC message for full details.
This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2014, the quarterly fee is set at $.017 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after October 23. Only one draft will be issued for consolidated drafting agents.
Just a reminder that the $23.99 quarterly subscription fee (3rd quarter of 2014, PEDs 07/06/14 through 09/28/14) for travel agency service fees will be debited from your designated ARC account on or after Thursday, October 16, 2014. Only locations that issued a travel agency service fee in the quarter will be charged the fee. If your agency is signed up for the travel agency service fee service but remained inactive during the quarter, there will be no quarterly fee charged.
If you wish to download detailed information from ARC Memo Manager (AMM) to see a clearer display of your data, please follow these steps:
Your spreadsheet will display all the data of the memo.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | email@example.com
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | firstname.lastname@example.org