Travel Agent Communications

PED 10/05/2014

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Unsolicited Corporate Account Scheme

A fraudster is calling travel agents and independent contractors stating that he represents a building company (or engineering/moving company, etc.) in need of a travel agent to fulfill their travel needs. The first tickets are often for domestic travel, followed by international departures. Once you become suspicious of the number of tickets and credit cards being used as well as the international departures, it may be too late. Credit cards may already be compromised. Even though you have obtained a credit card authorization code, your agency can be held responsible if the real cardholder rejects the sales as fraudulent.

What to consider as high risk:

  • New corporate account approaching you to do international tickets for immediate departure
  • Third-party transactions (passenger and cardholder are not the same)
  • The so-called company website domain may look legitimate, but additional pages are not developed or under construction
  • The website/domain is only a few months old
  • International departures (mostly to/from South American airports, i.e., BOG, LIM, EZE, GRU)
  • Use of multiple credit cards

Consider using ARC's Red Flags list to determine the risk before you issue tickets. To find the Red Flags list, click the Best Practice tab on the Fraud Prevention space on the My ARC homepage. Provide a copy of the Red Flags document to each of your front line staff, including full/part-time employees and independent contractors.

If you suspect such a scheme and want assistance to assess the risk, contact ARC's fraud prevention team to at 855-358-0393 or fifp@arccorp.com.


Brussels Airlines Now Accepts Discover

Effective with sales issued on Monday, October 6, 2014 (PED 10/12/14), Brussels Airlines (082/SN) will begin accepting Discover as a form of payment through ARC.


Air Tahiti Nui Now Accepts Diners Club Intl

Effective with sales issued on Monday, October 6, 2014 (PED 10/12/14), Air Tahiti Nui (244/TN) will begin accepting Diners Club Intl as a form of payment through ARC.


Update: Discontinuation of Manual 4-Flight Passenger Ticket and Manual PTA

As published in the August 17, 2014, Travel Agent Communication, both the Manual 4-Flight Passenger Ticket and the Manual Prepaid Ticket Advice (PTA) are being discontinued by the end of this year. However, based on new orders, the supply of Manual PTAs will be depleted sooner than anticipated—most likely before the end of October. Once the on-hand warehouse supply is depleted, ARC will be unable to fulfill additional orders.

To reiterate, the final sales report to submit new sales issued on handwritten Passenger Ticket and Manual PTA ticket stock is PED 01/04/15. ARC will continue to process refunds of these settled documents up to 13 months after original issuance.

If you encounter any situation where a transaction cannot be issued without use of one of the above documents, please contact the ticketing carrier for help and carrier specific instructions.

Please see the original TAC message for full details.


2014 Quarterly Transaction Fees – 3rd Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2014, the quarterly fee is set at $.017 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after October 23. Only one draft will be issued for consolidated drafting agents.


Quarterly Subscription Fee: Travel Agency Service Fees

Just a reminder that the $23.99 quarterly subscription fee (3rd quarter of 2014, PEDs 07/06/14 through 09/28/14) for travel agency service fees will be debited from your designated ARC account on or after Thursday, October 16, 2014. Only locations that issued a travel agency service fee in the quarter will be charged the fee. If your agency is signed up for the travel agency service fee service but remained inactive during the quarter, there will be no quarterly fee charged.


Tip of the Week: How to Download Data from ARC Memo Manager

If you wish to download detailed information from ARC Memo Manager (AMM) to see a clearer display of your data, please follow these steps:

  1. Open ARC Memo Manager.
  2. Locate the ticket and select it by placing a check in the Selected column (first column).
  3. From the Select Action drop-down box, select the Export option.
  4. Click the CSV radio button (or select your preferred file format).
  5. Click on the Export button.
  6. Follow the necessary steps to open your spreadsheet.

Your spreadsheet will display all the data of the memo.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com