Travel Agent Communications

PED 09/28/2014

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Notice of Changes to the Agent Reporting Agreement

On July 24, 2014, following consultation with travel agency representatives, ARC’s Board of Directors approved changes to the Agent Reporting Agreement (ARA) and an associated section of the Industry Agents’ Handbook (IAH).

ARA Section is amended to remove the requirement for the ARC Specialist to be a “full time employee” of the Agent. This change provides the flexibility for an agent to outsource the ARC Specialist business functions based on their business’s needs and requirements.

IAH Section L (Variable Remittance) is updated to remove references to the “Direct Form of Payment with Invoice” Variable Remittance Plan (“DI”), which is no longer used operationally by industry participants.

These changes will be effective on November 3, 2014. Please note that in accordance with Section 5.1.3. of the ARA, your continued participation with ARC after the November 3 effective date will serve as your acceptance of these amendments.

You can view these changes in more detail by clicking here. Should you have any questions regarding the amendments, please don’t hesitate to contact our Customer Care Center toll-free at 855-816-8003 or by email at

2014 Quarterly Transaction Fees – 3rd Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2014, the quarterly fee is set at $.017 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after October 23. Only one draft will be issued for consolidated drafting agents.

Tip of the Week: Did You Know ARC MarketPlace has Passports and Visas?

When your clients travel abroad, a valid passport or visa may be required. ARC MarketPlace offers passport and visa services at discounted rates, which are also commissionable. These travel documents are processed through and Visacentral (CIBT).

Visit for more information. ARC MarketPlace provides all the services your clients need. Just look and book!

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |