Travel Agent Communications

PED 09/14/2014

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La Compagnie Joins ARC

La Compagnie Airline (B0/002) will join ARC as a participating carrier effective with sales on September 15, 2014 (PED 09/21/14).

With headquarters in Le Bourget, France, La Compagnie is a premium, low-cost, all-business class cabin carrier operating international scheduled flights between Paris (CDG Terminal 1) and New York (EWR Terminal B).

La Compagnie operates Boeing 757-200 jet aircraft offering 74 flat beds. La Compagnie is the only carrier that flies between Paris and New York offering this model at very affordable fares.

La Compagnie has elected the General Concurrence method of appointment whereby all ARC agents are automatically appointed as agents of La Compagnie. The carrier will accept Visa, MasterCard and cash as valid forms of payment.

For inquires, reservations and sales information, please contact:

La Compagnie
DreamJet SAS
111 Town Square
Jersey City, NJ 07310
201-716-0280
U.S. toll-free call center: 1-800-218-8187
www.lacompagnie.com


Turkish Airlines Now Accepts Discover and Diners Club Intl

Effective with sales issued on Monday, September 15, 2014 (PED 09/21/14), Turkish Airlines (235/TK) will begin accepting Discover and Diners Club Intl as a forms of payments through ARC.


Azul Linhas Aereas Now Accepts Visa and MasterCard

Effective with sales issued on Monday, September 15, 2014 (PED 09/21/14), Azul Linhas Aereas (577/AD) will begin accepting Visa and MasterCard as a forms of payments through ARC.


Etihad Airways Now Accepts JCB

Effective with sales issued on Monday, September 15, 2014 (PED 09/21/14), Etihad Airways (607/EY) will begin accepting JCB as a form of payment through ARC.


Fraud Alert: Phishing Emails Containing Malware and Spyware

Agents (and ARC employees!) have received emails pretending to be from a GDS, and the email contained malware or spyware. The email has the name of a GDS in the subject line and an attachment to open. If opened, the malware/spyware allows the criminal to either monitor every keystroke that you type or take over your computer, pretending to be you. The email has no words or instructions in the body of the email, only an attachment to open. Do not open the attachment!

Fraud Alert: Phishing Emails Containing Malware and Spyware

Show this to all of your employees, outside agents and independent contractors, and if anyone has clicked the link and opened the attachment, have an IT security person clean that user's computer. Keep your spyware, malware and virus protection up to date and run it often to protect your computer and your business.


TASF Tip of the Month: Report Error

What do I do if I have an error in my report due to a transaction that is over the $10,000 per limit? That transaction needs to be voided from your sales report before you can submit your report. You will then need to issue two new transactions with two new approval codes.


Tip of the Week: How to Register for Document Retrieval Service (DRS)

Do you know that you can search for documents by issue date, passenger name/credit card number or view past date sales reports in Document Retrieval Service (DRS)? DRS is a secure, paperless record-keeping system for ARC participants that delivers immediate online access to more than three years (39 months) of IAR-reported ticketing data.

In order to use this free tool, your agency must first register to receive access to DRS and appoint a security manager (similar to a My ARC primary administrator). Your agency's DRS security manager may then create additional DRS users and reset DRS passwords for agency employees. If your agency has not yet registered for DRS, please contact ARC's Customer Care Center today at 855-816-8003 to receive the application via email and begin the registration process. Applications are normally approved within 48 hours of receipt (provided the application has been completed in full and is signed by the agency's correct, authorized signee).


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com