Travel Agent Communications

PED 09/07/2014

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Memo Manager Update

Recently ARC implemented changes to ARC Memo Manager. The emphasis of this release was to add functionality for our GDS customers to enable them to be more active participants in the memo resolution process. These changes were identified during our work with the Debit Memo Working Group. This group, which is comprised of agents, carriers and GDSs, is focused on reducing debit memos. Changes in this release included:

  • Adding a GDS ticketing policy link to the Memo Details screen
  • Restricting the assignment of a memo to one GDS at a time
  • Adding GDS as a new entity type in the Administration module
  • Adding the GDS “granted access date” as a search option in the Edit Search function (This will allow a customer to perform a search on the date a GDS was granted access to a memo.)

Additional updates include:

  • Restricting the ability to search and retrieve closed memos over 39 months in age
  • Consolidating and modifying the labels on email options in the Administration module

As always, feel free to contact our Customer Care Center representatives with any questions. Agents can call 855-816-8003 or email Carriers can call 855-816-8007 or email


In the fast-paced travel industry, people need a place to meet, share, talk and collaborate. This year, TravelConnect will be that gathering place. As an attendee, you'll hear from experts across the industry as well as from our very own ARC executives on topics, including:

  • How NDC is changing the landscape of the retail travel distribution channel
  • What current efforts are being made to reduce the number of debit memos in our industry
  • Best practices for data privacy and information protection
  • How mobile technology has redefined the traveler's journey
  • The various fraud schemes targeting the travel industry and best practices for fraud prevention

For all this and more, join us October 30-31 in Washington, D.C., for ARC's first-ever customer conference designed to engage, inform and inspire the airline and travel agency communities.

Register now!

Tip of the Week: DOS – Need to Discuss an Industry Question with Another Travel Professional?

Do you have a travel industry question you would like to discuss with another travel professional?

ARC TALK is a community powered support site for ARC accredited travel agents. On ARC Talk, you can ask questions, share ideas, engage in conversations with other ARC accredited agents, and much more. You may even discover that you have some of the same questions that have already been asked by other agents. Reading the responses that ARC has provided to them may very well save you a phone call or an email.

Come join our community. We want to hear from you!

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |