Travel Agent Communications

PED 08/17/2014

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Hunnu Air Now Accepts UATP

Effective with sales issued on Monday, August 18, 2014 (PED 08/24/14), Hunnu Air (861/MR) will begin accepting UATP as a form of payment.


ARC to Discontinue Manual 4-Flight Passenger Ticket, Manual PTA, Automated PTA and Automated Tour Order

Effective December 31, 2014, the Manual 4-Flight Passenger Ticket and the Manual Prepaid Ticket Advice (PTA) will be discontinued. These document types are the only remaining ARC carbonized handwritten paper documents.

The final sales report in which new sales that are issued on handwritten ticket stock will be accepted for settlement is PED 01/04/15. ARC will continue to process refunds of these settled documents up to 13 months after original issuance. Future document order requests of either type of handwritten ticket stock will be limited based on an agency's past usage and ordering history.

The use of these handwritten carbonized documents has fallen to insignificant levels with electronic ticketing currently at 99.93%. It is no longer practical to maintain the infrastructure required to support the printing, security and distribution of this obsolete stock.

Travel agents should destroy unused Manual 4-Flight Passenger Ticket and Manual PTA stock and account for it by downloading and submitting ARC form 116 (Affidavit for Accountable Traffic Document Destruction). Surplus stock should not be returned to ARC.

Two additional documents, the Automated Tour Order and the Automated PTA, are also being phased out towards the end of 2014. Only the Sabre global distribution system has supported travel agency issuance of these two document types, both of which are printed on ATB (Automated Ticket and Boarding Pass) stock. Similar to the decline in manual handwritten tickets, the volume of Automated Tour Orders and Automated PTAs has declined to such an insignificant level that it is no longer practical to maintain. The exact date of when these documents will be shut down has not yet been determined and will be published in a future communication.

While the above ticket stock and ticket types are being declared obsolete, ARC continues to support the issuance and settlement of paper ATB tickets, including the Automated MCO (Miscellaneous Charges Order). Demand for both paper ATB sales and Auto MCOs remain at significant levels.

If you encounter any situation where a transaction cannot be issued without use of one of the above documents, please contact the ticketing carrier for help and carrier specific instructions.


Tip of the Week: Using the IAR Exchange Adjustment Field

The Adjustment field on the IAR Exchange Summary screen is an IAR-only shortcut that can be used to either increase or decrease the value of an exchange in your sales report. For example, when an old document is exchanged for a new document of lesser value and the airline does not allow the difference to be refunded back to the customer or transferred to an MCO, you may enter the difference in the Adjustment field to create an even exchange.

Any amount entered in the Adjustment field has the same effect as changing the penalty amount. Using the Adjustment field saves you the step of moving back to the Exchange Support screen to change the Admin/Penalty field. When the exchange is reported to the carrier, the Adjustment and Admin/Penalty fields are combined together as a single penalty amount.

It is not possible to automatically populate the Adjustment field from a GDS entry, because there is no GDS or carrier equivalent field. If you know that exchanging a fully unused ticket will result in a non-refundable, non-transferable, "use-it-or-lose-it" balance, you can simply add that balance to the penalty amount before issuing the exchange, and the transaction will interface to IAR with the correct total exchange value.


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