Travel Agent Communications

PED 07/13/2014

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Quarterly Subscription Fee: Travel Agency Service Fees

This is a reminder that the $23.99 quarterly subscription fee (second quarter of 2014; PEDs 04/06/14 through 06/29/14) for travel agency service fees will be debited from your designated ARC account on or after Thursday, July 17, 2014.

Only locations that issued a travel agency service fee within the quarter will be charged the fee. If your agency is signed up for the travel agency service fee service but remained inactive during the quarter, there will be no quarterly fee charged.

TASF Tip of the Month: Refunding a Chargeback Transaction

Should I refund a transaction if I receive a Chargeback Notice on that transaction? No, if you process a refund for a transaction that has been charged back to your agency, you will simply be crediting your customer a second time.

Tip of the Week: Commissions Exceeding IAR's Limit

Please note that the maximum commission amount allowed on any single document in IAR is $9,999.99. Any time the commission exceeds the $9,999.99 limit, IAR will display the error message "INVALID COMMISSION – EXCEEDS MAXIMUM AMOUNT ALLOWED."

If you need to collect a commission amount that exceeds the IAR limit, you must split the transaction into multiple documents.

For example, if you issue a Miscellaneous Charge Order (MCO) for a $90,000 group deposit in which you earn a commission amount of $18,000, two MCO's must be issued in the amount of $45,000 with a commission of $9,000 each. If you do not wish to split a transaction into multiple MCO's to accommodate the commission restriction in IAR, you must process the transaction directly with the carrier.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |