Travel Agent Communications

PED 06/29/2014

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ARC Independence Day Holiday Information

ARC's offices will be closed on Friday, July 4, 2014, in observation of Independence Day.

Sales Report Submission
The weekly sales report for PED 07/06/14 must be authorized and submitted by 11:59 p.m. EDT on Tuesday, July 8, 2014.

Ticket Void Schedule
The GDS void date/IAR reconciliation date for tickets issued Thursday, July 3, 2014, will be extended until Monday, July 7, 2014.

Placing Emergency Document Requisitions Orders Before the Holiday
In observance of Independence Day, ARC, the RR Donnelley warehouse and UPS will be closed Friday, July 4, 2014. To ensure that your emergency order is received before Monday, July 7, 2014, your order should be placed in advance of the 4:00 p.m. EDT cut-off time on Wednesday, July 2, 2014.

Customer Care Center Hours
Wednesday, July 2: 9 a.m. to 7:30 p.m. EDT
Thursday, July 3: 9 a.m. to 7:30 p.m. EDT
Friday, July 4: Closed

Banking Notice
Due to the closure of federal banking institutions on Friday, July 4, 2014, ACH debits and credits for the weekly sales reports will be presented on Monday, July 7, 2014.


Quarterly Subscription Fee: Travel Agency Service Fees

This is a reminder that the $23.99 quarterly subscription fee (second quarter of 2014; PEDs 04/06/14 through 06/29/14) for travel agency service fees will be debited from your designated ARC account on or after Thursday, July 17, 2014.

Only locations that issued a travel agency service fee within the quarter will be charged the fee. If your agency is signed up for the travel agency service fee service but remained inactive during the quarter, there will be no quarterly fee charged.


Quarterly Agent/CTD Transaction Fee

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. This year, the quarterly fee is set at $.017 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee.

The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after July 24, 2014. Only one draft will be issued for consolidated drafting agents.


Tip of the Week: Entering a Penalty in IAR

When you need to add a penalty to an exchange or refund in IAR, only the "Admin/Penalty" field should be used. This field appears on both the Exchange Support screen and the Refund Details screen.

Any penalty that is applicable in a GDS-issued exchange or refund is sent to ARC with a tax code of "CP." IAR recognizes this CP code as a Cancellation Penalty/Reissue Fee and automatically moves the associated amount to the Admin/Penalty field. Although CP is a valid code when received from a GDS, IAR will not allow the manual entry of CP as a tax code. Any attempt to manually enter CP as a tax in IAR will result in an error displayed as "ERROR Invalid Tax Code." The taxes that appear or are entered on the Exchange Support and Refund Details screens should only include the unused values from the original sale.

Please use only the Admin/Penalty field in IAR when you need to manually enter a penalty that was not included at the time of exchange or refund in your GDS.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com