Travel Agent Communications

PED 06/15/2014

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


Sichuan Airlines Now Accepts Visa and MasterCard

Effective with sales issued on Monday, June 16, 2014 (PED 06/22/14), Insel Air International B.V. (958/7I) will begin accepting American Express as a form of payment through ARC.


U.S. Bank Implementation

Effective June 25, 2014, Airlines Reporting Corporation will begin processing all financial transactions through U.S. Bank. There will be no changes to the settlement process, and this change will require no action—operational or other—on your part.

If you have any questions for ARC relating to this banking change, please contact the Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.


Tip of the Week: Memo Manager Adding Correspondence Versus Adding a Dispute

Memo Manager offers a communication tool that can be used privately or publicly by the agency. Private correspondence can only be viewed by users within the agency. This allows for the agency to see a history of internal agency communications about the memo within Memo Manager. Public correspondence can be viewed by both agency users and carrier users. Please remember that there is no requirement for carriers to respond to correspondence. Therefore, private or public correspondence should not be used to dispute a debit memo.

The dispute button is used to dispute a memo and its status changes to "dispute pending". When a memo is in dispute pending status, the carrier is required to reply to the dispute in Memo Manager. No additional action can be taken on a debit memo while it is in dispute pending status.

If you have any questions, please contact the Customer Care Center at 855-816-8003 or ccchelp@arccorp.com. We're more than happy to help you.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com