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Effective with sales issued on Monday, March 31, 2014 (PED 04/06/14), Turkish Airlines (235/TK) will no longer accept JCB credit cards as a form of payment through ARC.
Effective with sales issued on Monday, March 31, 2014 (PED 04/06/14), Arkia Airlines (238/IZ) will begin accepting Visa and MasterCard as forms of payments through ARC.
Effective with sales issued on Monday, March 31, 2014 (PED 04/06/14), Santa Barbara Airlines (249/SB) will begin accepting UATP as a form of payment through ARC.
Effective with sales issued on Monday, March 31, 2014 (PED 04/06/14), Aserca Airlines (717/R7) will begin accepting UATP as a form of payment through ARC.
We are pleased to announce updates were made to Memo Manager on Thursday, March 27, 2014. These updates were based on input we received from our Debit Memo Working Group members. Changes include:
As always, feel free to contact our Customer Care Center representatives with any questions at 855-816-8003 or email@example.com.
This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2014, the quarterly fee is set at $0.017 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after April 24. Only one draft will be issued for consolidated drafting agents.
If you have any questions, please contact the Customer Care Center at 855-816-8003 or firstname.lastname@example.org.
Debit memo disputes are one of the issues that the ARC Travel Agent Arbiter will not review and settle. Debit memos are an issue strictly between the carrier and the agency.
Per the Industry Agents' Handbook, the following issues will not be considered by the Arbiter:
What can be presented to the ARC Travel Agent Arbiter? Virtually any dispute regarding any aspect of the contractual relationship between ARC and the agent can be presented if the issue cannot be informally resolved. Either the agent or ARC may file a complaint against the other, and where both agree, agents and individual airlines may also bring their disputes to the Arbiter. Typical disputes include: ARC finding that "reasonable care" was not used for the security of ticket stock in a daytime theft; ARC's disapproval of an application; an agent's request to release it from the "personal guarantee of performance."
For complete details on the Office of Travel Agent Arbiter Rules of Practice and Procedure, please visit Section 14 in the Industry Agents' Handbook.
If you have any questions, please contact the Customer Care Center at 855-816-8003 or email@example.com. We are more than happy to assist you.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | firstname.lastname@example.org
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | email@example.com