Travel Agent Communications

PED 03/30/2014

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Turkish Airlines No Longer Accepts JCB

Effective with sales issued on Monday, March 31, 2014 (PED 04/06/14), Turkish Airlines (235/TK) will no longer accept JCB credit cards as a form of payment through ARC.


Arkia Airlines Now Accepts Visa and MasterCard

Effective with sales issued on Monday, March 31, 2014 (PED 04/06/14), Arkia Airlines (238/IZ) will begin accepting Visa and MasterCard as forms of payments through ARC.


Santa Barbara Airlines Now Accepts UATP

Effective with sales issued on Monday, March 31, 2014 (PED 04/06/14), Santa Barbara Airlines (249/SB) will begin accepting UATP as a form of payment through ARC.


Aserca Airlines Now Accepts UATP

Effective with sales issued on Monday, March 31, 2014 (PED 04/06/14), Aserca Airlines (717/R7) will begin accepting UATP as a form of payment through ARC.


Memo Manager Update

We are pleased to announce updates were made to Memo Manager on Thursday, March 27, 2014. These updates were based on input we received from our Debit Memo Working Group members. Changes include:

  • The addition of carrier number to the Quick View function. This will allow our customers to narrow the search for a memo.
  • Restricting the assignment of memos to GDSs. Moving forward a memo cannot be assigned to a GDS unless the GDS has a ticket on the memo. This will ensure that a GDS has visibility into the memo.
  • The addition of New Memo to the agency portlet on My ARC.

As always, feel free to contact our Customer Care Center representatives with any questions at 855-816-8003 or ccchelp@arccorp.com.


2014 Quarterly Transaction Fees – 1st Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2014, the quarterly fee is set at $0.017 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after April 24. Only one draft will be issued for consolidated drafting agents.

If you have any questions, please contact the Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.


Tip of the Week: Can a Debit Memo Dispute be Presented to the ARC Travel Agent Arbiter?

Debit memo disputes are one of the issues that the ARC Travel Agent Arbiter will not review and settle. Debit memos are an issue strictly between the carrier and the agency.

Per the Industry Agents' Handbook, the following issues will not be considered by the Arbiter:

  • Questions involving matters of "general applicability" or ARC policy matters are usually not appropriate (Although the Independent Arbitration Panel may be the correct forum for these disputes.)
  • Any dispute already in court, unless directed by the court
  • Agent/carrier disputes, such as debit memos, commission or fare structure disputes, or an individual carrier's revocation of the agent's appointment (However, such agent/carrier disputes may be brought to the arbiter if both sides agree to do so in writing.)

What can be presented to the ARC Travel Agent Arbiter? Virtually any dispute regarding any aspect of the contractual relationship between ARC and the agent can be presented if the issue cannot be informally resolved. Either the agent or ARC may file a complaint against the other, and where both agree, agents and individual airlines may also bring their disputes to the Arbiter. Typical disputes include: ARC finding that "reasonable care" was not used for the security of ticket stock in a daytime theft; ARC's disapproval of an application; an agent's request to release it from the "personal guarantee of performance."

For complete details on the Office of Travel Agent Arbiter Rules of Practice and Procedure, please visit Section 14 in the Industry Agents' Handbook.

If you have any questions, please contact the Customer Care Center at 855-816-8003 or ccchelp@arccorp.com. We are more than happy to assist you.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

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