Travel Agent Communications

PED 03/02/2014

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Agent Notification: Carrier Policies Now Accessible

We are pleased to announce that as of Monday, March 3, 2014, links to the carriers' policies were added to the Participating Carriers page on ARC's corporate website. The links were added in response to a request from the Debit Memo Working Group. ARC now provides these links so travel agents have quick and easy access to carriers' ticketing and debit memo policies.

As always, our Customer Care Center representatives are available to answer any of your questions at (855) 816-8003 or

Fraud Prevention Webinar: Credit Card Acceptance and Fraud Prevention Best Practices

The travel industry continues to be hit hard by fraud, and it very frequently involves credit cards. In 2014, ARC is focusing on reducing fraud in the industry, and education is a large part of the initiative. This webinar originally took place on Wednesday, February 19 at 2:00 p.m. EST. For those unable to attend the first session, we are scheduling an additional session to take place on Friday, March 14 at 2:00 p.m. EST.

This webinar will cover general credit card acceptance and fraud prevention best practices. Specifically, we will talk about the following:

  • The credit card acceptance process – authorization through settlement
  • Best practices for managing risk in a card not present world
  • The credit card chargeback policy
  • Basic tips to increase your chances of "winning" chargebacks
  • Tips for dealing with "friendly fraud"

You can now register for the additional Credit Card Acceptance and Fraud Prevention Best Practices Webinar.

Keep your eyes and ears open for more information from the ARC Fraud Prevention team in 2014. If you have questions, would like additional information or see activity you suspect is fraud, please contact the team at

2011 ARC Transaction History File Now Available

ARC's Transaction History File containing your organization's transaction data for all of 2011 is now available on CD. Starting in April, ARC will begin purging the oldest data from its Document Retrieval Service (DRS), which provides online access to the past 39 months of ticketed transaction data.

ARC's Transaction History File provides you with your settled and voided transaction information for all PEDs in 2011. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen and print it onto a single page. Plus, the software is self-contained—there's nothing to install.

You can import the Transaction History File into several popular software programs, such as Microsoft Excel and Access, in order to create reports, manage, sort and analyze the data as you please. For more information, please call (703) 816-8530, email at or visit ARC's Transaction History File page online.

Tip of the Week: Obtaining Credit Card Authorizations

The Voice Authorization Service is designed to be used when the System Provider links are unavailable. Due to improvements in technology on the part of the System Providers, and following confirmation that the credit card authorization links through the System Providers are always available, a decision has been made to phase out the Voice Authorization Service.

If you are unable to obtain a valid approval code via the System Provider, this could be an indication of a problem, and it is suggested that you request a new form of payment.

If you have any questions or concerns, please contact the Customer Care Center at
(855) 816-8003 or at As always, we are more than happy to talk you through this.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |