Travel Agent Communications

PED 02/23/2014

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Peruvian Airlines Joins ARC

Peruvian Airlines is an all Boeing 737 airline based in Lima, Peru, operating seven domestic routes out of Jorge Chavez International Airport, including Arequipa, Cusco, Tacna, Iquitos, Pucallpa, Tarapoto and Piura. Expansion to the international market will begin in April 2014 with direct flights from Lima to Santiago de Chile and to La Paz Bolivia (via Cusco).

This airline is displayed in Amadeus, Worldspan and Apollo and will accept cash only as a form of payment.

Peruvian Airlines has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Peruvian Airlines, unless specifically advised to the contrary by the carrier.

For inquires, reservations or sales information, please call (877) 958-1077 or email peruvianairline@apg-usa.us.


Fraud Prevention Webinar: Credit Card Acceptance and Fraud Prevention Best Practices

The travel industry continues to be hit hard by fraud, and it very frequently involves credit cards. In 2014, ARC is focusing on reducing fraud in the industry, and education is a large part of the initiative. This webinar originally took place on Wednesday, February 19 at 2:00 p.m. EST. For those unable to attend the first session, we are scheduling an additional session to take place on Friday, March 14 at 2:00 p.m. EST.

This webinar will cover general credit card acceptance and fraud prevention best practices. Specifically, we will talk about the following:

  • The credit card acceptance process – authorization through settlement
  • Best practices for managing risk in a card not present world
  • The credit card chargeback policy
  • Basic tips to increase your chances of "winning" chargebacks
  • Tips for dealing with "friendly fraud"

You can now register for the additional Credit Card Acceptance and Fraud Prevention Best Practices Webinar.

Keep your eyes and ears open for more information from the ARC Fraud Prevention team in 2014. If you have questions, would like additional information or see activity you suspect is fraud, please contact the team at fifp@arccorp.com.


2011 ARC Transaction History File Now Available

ARC's Transaction History File containing your organization's transaction data for all of 2011 is now available on CD. Starting in April, ARC will begin purging the oldest data from its Document Retrieval Service (DRS), which provides online access to the past 39 months of ticketed transaction data.

ARC's Transaction History File provides you with your settled and voided transaction information for all PEDs in 2011. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen and print it onto a single page. Plus, the software is self-contained—there's nothing to install.

You can import the Transaction History File into several popular software programs, such as Microsoft Excel and Access, in order to create reports, manage, sort and analyze the data as you please. For more information, please call (703) 816-8530, email at businessdevelopmentsupport@arccorp.com or visit ARC's Transaction History File page online.


Tip of the Week: Updating Your My ARC Security Questions

When you need to complete a My ARC password reset, consider updating your security questions at the same time. By updating your security questions, you will help make your password safer.

To access your security questions, go to the My ARC homepage. The section above the tool list is labeled Your Profile. Click on the Details link to the right of Profile. The security questions will be the third item on the list on the Profile Details page.

Of course, you may change the security questions at any time if you believe your information has been compromised. The security questions are space and punctuation sensitive but not case sensitive. It is not possible to change only some of the security questions. Three new questions must be selected, and each answer must be unique. This is a necessary password integrity protocol.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com. We're more than happy to assist you.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com