Travel Agent Communications

PED 02/09/2014

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New Phishing Email Involves Visa Card Europe and Delta!

The fraudster is again changing the phishing emails! The latest phishing email pretends to be from "Visa Card Europe" and includes the subject line: "Your Itinerary and passenger Trip Detail" as well as the Delta logo. The phishing email entices the reader to click on a link to obtain reservation information, and once the link is clicked, the GDS "Sign In or Login" page appears. Do not click the link, and do not log into a GDS through an email.

An example of the new phishing email can be found on ARC's fraud prevention pages.

Please forward the example to all of your GDS users and ask them if they have received such an email. You may want to specifically ask them if they clicked on any of the links and entered their GDS Login ID and password thinking they were logging into the GDS. If they did, have them change their GDS password and contact your GDS for further instruction.

Although ARC does not post every phishing email to its website, we do encourage you to frequently check ARC's Fraud Prevention pages on My ARC for new fraud alerts, examples of the phishing emails and other important fraud prevention information. If you believe you have received a phishing email, please forward the suspect email to with the subject: Possible Phishing Email.

Fraud Prevention Webinar – Credit Card Acceptance and Fraud Prevention Best Practices

The travel industry continues to be hit hard by fraud, and it very frequently involves credit cards. In 2014, ARC is focusing on reducing fraud in the industry, and education is a large part of the initiative. The first of many webinars is scheduled for Wednesday, February 19 at 2:00 p.m. EST. This webinar will cover general credit card acceptance and fraud prevention best practices. Specifically, we will talk about the following:

  • The credit card acceptance process – authorization through settlement
  • Best practices for managing risk in a card not present world
  • The credit card chargeback policy
  • Basic tips to increase your chances of "winning" chargebacks
  • Tips for dealing with "friendly fraud"

Register for the Fraud Prevention webinar here.

Keep your eyes and ears open for more information from the ARC Fraud Prevention team in 2014. If you have questions, would like additional information or see activity you suspect is fraud, please contact the team at

2011 ARC Transaction History File Now Available

ARC's Transaction History File containing your organization's transaction data for all of 2011 is now available on CD. Starting in April, ARC will begin purging the oldest data from its Document Retrieval Service (DRS), which provides online access to the past 39 months of ticketed transaction data.

ARC's Transaction History File provides you with your settled and voided transaction information for all PEDs in 2011. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen and print it onto a single page. Plus, the software is self-contained—there's nothing to install.

You can import the Transaction History File into several popular software programs, such as Microsoft Excel and Access, in order to create reports, manage, sort and analyze the data as you please. For more information, please call (703) 816-8530, email at or visit ARC's Transaction History File page online.

Tip of the Week: IAR Auto-Populating Partial Exchanges

Although Interactive Agent Reporting (IAR) stores the value of all settled tickets, it does not know the value of each coupon. This means that partial exchanges not issued using a GDS automatic re-pricing tool require agents to enter the unused old base fare, tax breakdown and the old total in IAR.

Here's how to prompt IAR to populate the tax breakout entries on partial exchanges for you:

  • On the Exchange Support page, enter the full total amount of the original sale in the Old Total box (third field down in the left column).
  • Click the Next button (to the right of the ET button). IAR will populate the old fare and tax breakdown for you. You can then modify those values and taxes as needed, input the valid ESAC code and penalty amount (if applicable), and click the Next button.
  • If the unused partial exchange value is less than the full old original value, you can enter a lesser amount in the Old Total field, and IAR will populate all of the original tax codes from the original sale. You can then enter the appropriate unused fare and tax amounts.
  • If anything has been typed in any field other than the Old Total box, IAR might be unable to auto-fill the tax breakdown for you. If so, remove and re-attach the old document on the Financial Details page, and then enter the old total amount in the Old Total box and click Next. IAR should complete the tax breakdown and auto-fill process as described above.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or We are more than happy to walk you through the process.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |