Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.
The fraudster is again changing the phishing emails! The latest phishing email pretends to be from "Visa Card Europe" and includes the subject line: "Your Itinerary and passenger Trip Detail" as well as the Delta logo. The phishing email entices the reader to click on a link to obtain reservation information, and once the link is clicked, the GDS "Sign In or Login" page appears. Do not click the link, and do not log into a GDS through an email.
An example of the new phishing email can be found on ARC's fraud prevention pages.
Please forward the example to all of your GDS users and ask them if they have received such an email. You may want to specifically ask them if they clicked on any of the links and entered their GDS Login ID and password thinking they were logging into the GDS. If they did, have them change their GDS password and contact your GDS for further instruction.
Although ARC does not post every phishing email to its website, we do encourage you to frequently check ARC's Fraud Prevention pages on My ARC for new fraud alerts, examples of the phishing emails and other important fraud prevention information. If you believe you have received a phishing email, please forward the suspect email to email@example.com with the subject: Possible Phishing Email.
The travel industry continues to be hit hard by fraud, and it very frequently involves credit cards. In 2014, ARC is focusing on reducing fraud in the industry, and education is a large part of the initiative. The first of many webinars is scheduled for Wednesday, February 19 at 2:00 p.m. EST. This webinar will cover general credit card acceptance and fraud prevention best practices. Specifically, we will talk about the following:
Register for the Fraud Prevention webinar here.
Keep your eyes and ears open for more information from the ARC Fraud Prevention team in 2014. If you have questions, would like additional information or see activity you suspect is fraud, please contact the team at firstname.lastname@example.org.
ARC's Transaction History File containing your organization's transaction data for all of 2011 is now available on CD. Starting in April, ARC will begin purging the oldest data from its Document Retrieval Service (DRS), which provides online access to the past 39 months of ticketed transaction data.
ARC's Transaction History File provides you with your settled and voided transaction information for all PEDs in 2011. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen and print it onto a single page. Plus, the software is self-contained—there's nothing to install.
You can import the Transaction History File into several popular software programs, such as Microsoft Excel and Access, in order to create reports, manage, sort and analyze the data as you please. For more information, please call (703) 816-8530, email at email@example.com or visit ARC's Transaction History File page online.
Although Interactive Agent Reporting (IAR) stores the value of all settled tickets, it does not know the value of each coupon. This means that partial exchanges not issued using a GDS automatic re-pricing tool require agents to enter the unused old base fare, tax breakdown and the old total in IAR.
Here's how to prompt IAR to populate the tax breakout entries on partial exchanges for you:
If you have any questions, please contact the Customer Care Center at (855) 816-8003 or firstname.lastname@example.org. We are more than happy to walk you through the process.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | email@example.com
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | firstname.lastname@example.org