Travel Agent Communications

PED 02/02/2014

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


TAME Airlines Now Accepts Visa and MasterCard

Effective with sales issued on Monday, February 3, 2014 (PED 02/09/14), TAME Airlines (269/EQ) will begin accepting Visa and MasterCard as forms of payment through ARC.


2011 ARC Transaction History File Now Available

ARC's Transaction History File containing your organization's transaction data for all of 2011 is now available on CD. Starting in April, ARC will begin purging the oldest data from its Document Retrieval Service (DRS), which provides online access to the past 39 months of ticketed transaction data.

ARC's Transaction History File provides you with your settled and voided transaction information for all PEDs in 2011. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen and print it onto a single page. Plus, the software is self-contained—there's nothing to install.

You can import the Transaction History File into several popular software programs, such as Microsoft Excel and Access, in order to create reports, manage, sort and analyze the data as you please. For more information, please call (703) 816-8530, email at businessdevelopmentsupport@arccorp.com or visit ARC's Transaction History File page online.


Tip of the Week: Maintaining Access to Document Retrieval Service (DRS)

DRS is a secure electronic system available to ARC participants that delivers immediate online access to more than three years (39 months) of IAR-reported ticketing data. DRS passwords expire and need to be changed every 90 days–just like My ARC passwords. If you haven't used DRS in more than 90 days, you must have your password reset by your agency's DRS Administrator or Security Manager. If necessary, ARC can also reset your DRS password.

Here are some tips to help you make sure you have uninterrupted access to your DRS account:

  1. Make sure to log into DRS at least once during each 90-day period. Once logged in, your current password expiration date will be displayed at the bottom of the screen. Make note of the date to ensure you update your DRS password in a timely fashion.
  2. Review your security question to confirm that the answer still makes sense, because it may have changed from when you first set up your DRS access. (Note: If there is no security question and answer listed in your profile, ARC can reset your DRS password via secure email.)
  3. Verify that the email address listed in your DRS profile is current and accurate. Any change or error in the email address will prevent the DRS password reset information from reaching you. If you are unable to access DRS after hours or there is no security question listed in your profile, only your agency's DRS Administrator or Security Manager will be able to reset your DRS password.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com. We are more than happy to assist you.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com