Travel Agent Communications

PED 01/05/2014

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Turkish Airlines No Longer Accepts Diners Club Intl and Discover

Effective with sales issued on January 6, 2014 (PED 1/12/14), Turkish Airlines (235/TK) will no longer accept Diners Club Intl and Discover credit cards as forms of payments through ARC.

ARC Specialist Training and Certification Class

Do you want the opportunity to earn or renew your ARC Specialist Certificate?

The ARC Specialist Training class will be provided at ARC's headquarters in Arlington, Virginia, from January 14 to 17.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products and services.

In class, you will participate in written and verbal exercises as well as group discussions. You will receive a Certificate of Completion upon completion of the class, and an ARC Specialist Certificate will be presented to those who pass the exam.

For more information or to register for the ARC Specialist Training class, please visit the registration page.

Tip of the Week: Granting IAR Tool Access to a New My ARC User ID

IAR access for a new My ARC user ID will initially default to "view only." To complete the process of granting the desired IAR access, the My ARC Primary Administrator must log in to the IAR Administration page and assign the newly created user ID a User Role and User Group.

To do this, the Administrator should complete the following steps in IAR:

  1. Click on the Administration tab, and select the user profile to edit.
  2. Select a User Role from the User Role drop-down list.
  3. Select a User Group from the Available Groups column and move it to the Selected Groups column (with the ">" button).
  4. Click Submit.

If you need additional assistance, please contact the Customer Care Center at (855) 816-8003 or We're always happy to help!

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |