Travel Agent Communications

PED 12/22/2013

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ARC Christmas and New Year's Holiday Information

ARC's offices will be closed on Wednesday, Dec. 25, 2013, and Wednesday, Jan. 1, 2014, in observance of the Christmas and New Year's holidays.

Holiday Sales Report Submission
Weekly sales reports for PED Dec. 22, 2013, must be authorized by 11:59 p.m. EST on Tuesday, Dec. 24, and weekly sales reports for PED Dec. 29, 2013, must be authorized by 11:59 p.m. EST on Tuesday, Dec. 31.

Holiday Ticket Modification/Voiding Schedule
The GDS void/IAR reconciliation dates for tickets issued on Tuesday, Dec. 24 will be extended until Thursday, Dec. 26, 2013, and the GDS void/IAR reconciliation dates for tickets issued on Tuesday, Dec. 31 will be extended until Thursday, Jan. 2, 2014.

Emergency Document Orders During the Christmas Holiday
The RR Donnelley warehouse will be closed on Tuesday, Dec. 24 and Wednesday, Dec. 25. Orders placed after 4:00 p.m. EST on Friday, Dec. 20 for next day delivery will be processed on Monday, Dec. 23 to be delivered on Dec. 26, 2013, and second-day deliveries will be processed on Monday, Dec. 23, 2013, for delivery on Friday, Dec. 27.

Emergency Document Orders Prior to New Year's Day
The RR Donnelley warehouse will be closed Tuesday, Dec. 31 and Wednesday, Jan. 1. UPS will be closed on Wednesday, Jan. 1. Orders placed after 4:00 p.m. EST on Friday, Dec. 27 for next day delivery will be processed on Monday, Dec. 30 to be delivered on Thursday, Jan. 2, 2014, and second-day deliveries will be processed on Monday, Dec. 30, 2013, for delivery on Friday, Jan. 3, 2014.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com.


Arkia Air Now Accepts Cash Only

Effective with sales issued on Monday, Dec. 16, 2013 (PED 12/22/13), Arkia Air (238/IZ) is accepting cash only as a form of payment through ARC.


Increased Fee for Paper Sales Summary Report

For those agents receiving their Agent Sales Summary report in paper format, the 2014 fee for this service will be $51 per month.


KAM Air Joins ARC

KAM Air (RQ/384) has joined ARC as a participating carrier effective with sales on Monday, Dec. 23, 2013 (PED12/29/13). KAR Air was founded in 2003 and is based in Kabul, Afghanistan.

KAM Air operates scheduled domestic passenger services and regional international services to Delhi, Dubai, Dushanbe, Kandahar and other destinations. The airline is displayed in Sabre, Amadeus and Galileo - Travelport and will accept cash only as a form of payment. KAM Air is offering 5 percent sales commission on published fares to ARC accredited agents on tickets issue on their stock (RQ/384).

KAR Air has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of KAM Air, unless specifically advised to the contrary by the carrier.

For inquires, reservations or sales information, please contact:

KAR Air
ARC Agent's Support Office
(201) 484-8036
KamAir@apg-usa.us


ARC Launches ARC Memo Manager 3.7

We are pleased to announce on Thursday, Dec. 19, we made some updates to Memo Manager. Included in this release are key enhancements identified during our work with the Debit Memo Working Group. Changes include the following:

  • Adding the ability to delete an attachment
  • Giving agents the ability to dispute a group of memos and carriers the ability to accept or reject the disputes on a group of memos
  • Adding a Last Correspondent column to the Memo Summary screen, which displays the entity type that left the most recent correspondence
  • Adding the customer type for the last correspondence to the Edit Search function
  • Giving carriers the ability to close a group of memos

For more details on these enhancements, please reference the release notes.

If you have any questions about Memo Manager, please contact our Customer Care Center at (703) 816-8003.


2014 ARC Annual Agent Fees

We would like to remind you that the 2014 annual agent location fee of $210 will be collected for each of your office locations via electronic draft from your designated bank account on January 23, 2014. It will appear on your bank statement as "ARC Core Participation Fee." A separate draft of $210 will be issued for each active agency and STP location of record as of January 12, 2014. For consolidated drafting agents, only one draft will be assessed for all of your ARC approved locations.

For a complete summary list of 2014 ARC Agency Fees and Descriptions, please click here, or visit arccorp.com and select "2014 ARC Agency Fees," under the "Resources" drop-down menu.


Stock Transfer with No New Owners Application

The Stock Transfer with No New Owners (Type I Ownership Change) application has been removed from the Accreditation Forms Catalog. This application is now located in the Accreditation Tool utilizing "Ownership Change with Current Owners." To complete this application, please look for the following in the Accreditation Tool:
Type: Owners and Officers
Subtype: Ownership Change with Current Owners

Currently, there is no fee for this request. Should you have any questions, please call ARC's Customer Care Center at (855) 816-8003.


Least Wonderful Time of the Year - Holiday Season Fraud Alert

Fraudsters are unusually active during this particular holiday time frame. Last year during this holiday season, 22 agents experienced unauthorized/stolen tickets. Face value of the 97 tickets issued totaled over $290,000, with the average incident totaling over $13,000! Don't be one of those agents this year.

Be on the lookout for phishing emails and advise everyone who has GDS access (employees and ICs) to remember one thing: Do not log in to your GDS through an email. You may also check with your GDS to see if they have a program to "turn off your ticketing" when your agency is closed (evenings, weekends and holidays).

Phishing emails instruct the reader to click on the link(s) to confirm your credentials or to check on your client's booking. In all the examples, the links lead to a replica of your GDS login screen. You may believe it is real, but it is not! Recent phishing emails include the following subjects:

  • "We are pleased to deliver your travel itinerary through TripCase" from TripCase Vacations
  • "Your Reservation Itinerary" from Delta Air Lines
  • "Your E-Mail Confirmation from United" from United Airlines
  • "Maintenance Activity Notification" from your GDS - highlighting a new level of security
  • "Your Travel Reservation or Confirmation" from GOGO Vacations

Q: What should you do now?
A: Ask employees and independent contractors if they "confirmed" their login IDs or logged into your GDS believing that the email was authentic. If they did, have them immediately change their GDS password and then contact your GDS for any further instructions they may have for you. Determine if your GDS has a program to "turn off your ticketing" when your agency is closed, and if they do, implement that program before the holidays.

Q: What should you do during this holiday season?
A: Carefully monitor your booking and ticketing in your GDS on the holidays and the weekend in between Christmas and New Year's (or the whole week if you are closed for the holidays). If you find unauthorized/stolen tickets or bookings, immediately attempt to void them through the GDS and contact your GDS for further instructions. Immediately change the password of the employee or IC whose credentials were used to issue the tickets. If you find unauthorized/stolen tickets/bookings, provide the details to ARC's Fraud Prevention team at fifp@arccorp.com or (855) 358-0393, and staff will contact you with important follow-up information. If you need urgent assistance during this holiday season, send an email to derickson@arccorp.com.

Examples of phishing emails and other valuable information can be found at ARC's Fraud Prevention section on My ARC. If you believe you have received a phishing email, please forward the email to fifp@arccorp.com with the subject: Possible Phishing Email.

Please circulate these fraud alerts to everyone who has access to your GDS account.


Tip of the Week: Need to verify Carrier Numbers and Codes?

Have you ever noticed that the GDSs mainly use the two-character alphanumeric carrier code (Designator Code), and ARC uses the three-digit numeric code (Carrier Accounting Code)? Although many people refer to both codes as carrier codes, these codes serve different purposes. The designator code is used to identify the airline in a travel itinerary, and the carrier accounting code is part of the ticket number.

Please click the following link to access the complete list: https://www.arccorp.com/support/participating-carriers.jsp. (This information can also be found on the Carrier Ticket Matrix in a slightly different format.)

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com. We're more than happy to assist you.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com