Travel Agent Communications

PED 12/01/2013

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Financial Guarantee and Accreditation Holiday Processing Schedule

As the holidays approach, please keep the following dates in mind in regard to processing by the Accreditation Services department:

  • Bond and letter of credit cancellations need to be rectified by a reinstatement of current financial instrument or a new financial instrument by the cancellation date or by Dec. 20, 2013.
  • If you have an increase to your cash deposit, ask in advance for cash deposit wiring instructions to submit cash deposit funds by anniversary date or by Dec. 20, 2013.
  • All refunds for the month of December until Jan. 1, 2014, will be processed by Dec. 20, 2013.
  • All letter of credit draws for the month of December 2013 and Jan. 1, 2014, will be submitted two to four weeks in advance and will be finalized by Dec. 20, 2013.
  • Letter of credit returns by December 2013 and Jan. 1, 2014, provided no debts are owed to ARC and the carriers, will be returned by Dec. 20, 2013.

Regarding the submission of Accreditation applications and requests, if you require your applications to be processed by year-end, please be sure to submit them as soon as possible, as we cannot guarantee requests for expedited processing. At this time, Accreditation is working diligently to review and process all currently submitted applications in accordance with our service level agreements.

If you have any questions, please contact ARC's Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com. Thank you for your continued participation and cooperation in this matter.


Tip of the Week: How to Register for Document Retrieval Service

Are you aware that you can retrieve entire sales reports in Document Retrieval Service (DRS) and search documents by issue date, passenger name or credit card number?

In order to do so, your agency must first register to receive access to DRS. The agency will appoint a Security Manager (similar to a My ARC Primary Administrator) who can create DRS user IDs and reset DRS passwords for agency employees.

If your agency has not registered for DRS, you can request to receive the application via email and begin the registration process. Applications are normally approved within 48 hours of receipt, provided the application has been completed in full and is signed by the agency's correct, authorized signee.

To request an application, or if you have any questions, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com. We're more than happy to assist you!


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com