Travel Agent Communications

PED 11/24/2013

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ARC Thanksgiving Holiday Information

Sales Report Submission

ARC's offices will be closed on Thursday, Nov. 28 and Friday, Nov. 29 in observance of the Thanksgiving holiday. Agencies and CTDs will not have an extra day to prepare the sales report for PED Dec. 1, 2013. Your weekly sales report must be authorized by 11:59 p.m. EST on Tuesday,
Dec. 3.

Ticket Modification/Voiding Schedule
Please note that the GDS/IAR void date for transactions issued Wednesday, Nov. 27 through Sunday, Dec. 1 is Monday, Dec. 2.

Emergency Document Orders During the Thanksgiving Holiday
Emergency orders placed Wednesday, Nov. 27 before 4 p.m. EST will ship the same day and arrive on Monday, Dec. 2. Second-day orders placed on Wednesday, Nov. 27 before 4 p.m. EST will arrive Tuesday, Dec. 3. Please place your document order early to avoid delays. Please direct any questions to ARC's Customer Care Center at (855) 816-8003.


Aerocon Joins ARC

Aerocon (A4/702) will join ARC as a participating carrier effective with sales on Monday, Nov. 25, 2013 (PED Dec. 1, 2013).

Aerocon is a Bolivian domestic airline that started operations in 2005. Aerocon's national office is located in Santa Cruz del la Sierra, and the carrier offers flights between the following cities: Santa Cruz, Trinidad, La Paz, Riberalta, Guayaramerín, Yacuíba, Cochabamba, Tarija, Cobija, Oruro, Potosí, Sucre and Puerto Suárez.

Aerocon is available in Sabre, and the "S" sales class is enabled for ARC tickets. Aerocon is offering 5 percent sales commission on published fares to ARC accredited agents on all tickets issued on their stock (A4/702).

At this time, Aerocon accepts cash as the only form of payment through ARC, but will accept Mastercard, Visa and American Express in the near future.

Aerocon has elected the General Concurrence method of agent appointment whereby ARC agents are automatically appointed as agents of Aerocon, unless specifically advised to the contrary by the carrier.

For inquires, reservations or sales information, please contact:

AEROCON
ARC Agent Support Office
(201) 484-8036
aerocon@apg-usa.us


Azul Announces Deletion of TRIP in ARC – Ticketing Now Available Under Azul Code

Due to the acquisition of TRIP Linhas Aéreas (TRIP T4/661) by Azul Linhas Aéreas Brasileiras (Azul AD/577), effective Monday, Nov. 25, 2013 (PED Dec. 1, 2013), the TRIP carrier code of T4/661 will be deleted from ARC and the Azul (AD/577) carrier code will be activated for ticketing and settlement via ARC.

Azul Airlines is now the largest regional airline in South America, is privately owned and is based in Barueri, Brazil. Azul operates scheduled service to 103 domestic destinations in the following regions of Brazil:

  • Northern – Altamira, Manaus and Santarém
  • Northeastern – Salvador da Bahia, Recife and Fernando de Noronha
  • Central-Western – Brasília, Cuiabá and Campo Grande
  • Southeastern – Belo Horizonte, Rio de Janeiro and São Paulo
  • Southern – Porto Alegre, Florianópolis, Curitiba and Foz do Iguaçu

Azul operates a fleet of 72 aircrafts comprised of Embraer 190s and 195s, as well as ATR 42s. Azul is displayed in Amadeus, Worldspan, Galileo and Apollo. Azul has elected the General Concurrence method of appointment whereby all ARC agents are automatically appointed as agent of Azul, unless specifically advised to the contrary by the carriers. At this time, Azul accepts cash as the only form of payment through ARC.

For inquiries, reservations or sales information, please contact:

Azul Linhas Aéreas
ARC Agent Support Office
(201) 204-5500
Azul-Brazilian-Airlines@apg-usa.us


Thanksgiving Holiday Fraud Alert

Fraudsters are unusually active on holiday weekends (and sometimes the weekend before a holiday!). With Thanksgiving coming up quickly, be on the lookout for phishing emails. Recent phishing emails include the following subjects:

  • "Maintenance Activity Notification" from your GDS
  • "Your Travel Reservation or Confirmation" from GOGO Vacations
  • "Your Reservation Itinerary" from Delta Air Lines
  • "Your E-Mail Confirmation from United" from United Airlines
  • "We are please to deliver your travel itinerary through TripCase" from TripCase Vacations

Phishing emails instruct you to click on the link(s) to confirm your credentials or to check on your client's booking. In all the examples, the links lead to a replica of your GDS login screen. You may believe it's real, but it's not.

Never enter your GDS login ID or password through an email!

Q: What should I do now?
A: Ask employees and independent contractors if they "confirmed" their login IDs or logged in to your GDS believing that the email was authentic. If they did, have them immediately change their GDS password, and then contact your GDS for any further instructions they may have for you.

Q: What should I do on the weekends and during the holiday?
A: Carefully monitor your booking and ticketing in your GDS the weekend before Thanksgiving and during the long Thanksgiving weekend. If you find unauthorized or stolen tickets or bookings, immediately attempt to void them through the GDS, and contact your GDS for further instructions. Immediately change the password of the employee or independent contractor whose credentials were used to issue the tickets. If you find unauthorized or stolen tickets/bookings, please contact ARC's Fraud Prevention team for additional important information at fifp@arccorp.com or (855) 358-0393.

Examples of phishing emails and other valuable information can be found on ARC's Fraud Prevention page. If you believe you have received a phishing email, please forward the email to fifp@arccorp.com with the subject: Possible Phishing Email.

Please circulate these fraud alerts to everyone who has access to your GDS account.


Financial Guarantee and Accreditation Holiday Processing Schedule

As the holidays approach, please keep the following dates in mind in regard to processing by the Accreditation Services department:

  • Bond and Letter of credit cancellations need to be rectified by a reinstatement of current financial instrument or a new financial instrument by the cancellation date or by Dec. 20, 2013.
  • If you have an increase to your cash deposit, ask in advance for cash deposit wiring instructions to submit cash deposit funds by anniversary date or by Dec. 20, 2013.
  • All refunds for the month of December until Jan. 1, 2014, will be processed by Dec. 20, 2013.
  • All letter of credit draws for the month of December 2013 and Jan. 1, 2014, will be submitted two to four weeks in advance and will be finalized by Dec. 20, 2013.
  • Letter of credit returns by December 2013 and Jan. 1, 2014, provided no debts are owed to ARC and the carriers, will be returned by Dec. 20, 2013.

With regard to the submission of Accreditation applications and requests, if you require your applications to be processed by year-end, please ensure to submit them as soon as possible, as we cannot guarantee requests for expedited processing. At this time, Accreditation is working diligently to review and process all currently submitted applications in accordance with our service level agreements.

If you have any questions, please contact ARC's Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com. Thank you for your continued participation and cooperation in this matter.


Tip of the Week: My ARC Session Timeout

Why do I have to log in to My ARC so frequently?
Every time I come back to my computer, my session has ended!
Can I increase the length of inactivity and remain logged in to My ARC?

ARC is a PCI-compliant company. Due to security reasons and PCI compliance rules, we can only allow 15 minutes of idle time in our systems. Once your account has reached the 15-minute limit with no activity, it is a security requirement that a new log in is needed to access your session.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com. We're more than happy to assist you!


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com