Travel Agent Communications

PED 10/13/2013

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2013 Quarterly Transaction Fees - Third Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2013, the quarterly fee is set at $0.016 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after October 24. Only one draft will be issued for consolidated drafting agents.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or

Quarterly Subscription Fee: Travel Agency Service Fees - Third Quarter

Just a reminder that the $23.99 quarterly subscription fee (third quarter of 2013, PEDs July 7, 2013 through September 29, 2013) for travel agency service fees will be debited from your designated ARC account on or after Thursday, October 17.

Only locations that issued a travel agency service fee in the quarter will be charged the fee. If your agency is signed up for the travel agency service fee service but remained inactive during the quarter, there will be no quarterly fee charged.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or

Tip of the Week: Searching for online help for ARC systems or products?

You can find online user guides for all of ARC's tools by clicking the eSupport link in the upper right corner of the My ARC login screen or homepage. These user guides are designed to address the most common issues users encounter with the following applications and products:

  • My ARC
  • IAR
  • Agent's Choice
  • Memo Manager
  • Internet Sales Summaries
  • Document Retrieval Service

If you are unable to find a solution in the online guides, contact us by clicking the Ask for Help button. Also feel free to contact the Customer Care Center at (855) 816-8003 or We're happy to help!

BONUS Tip of the Week: Granting GDS Access to a Memo in Memo Manager

ARC's Memo Manager allows you to grant access to your GDS (Amadeus, Sabre, or Travelport). Granting access enables your GDS to view, add correspondence and attach supporting documentation to a specific memo. This is very beneficial when resolving or disputing a memo.

Please keep in mind when granting a GDS access to a memo, there must be a ticket associated to that memo. The associated ticket must be listed in the memo's Ticket Information section on the Memo Details tab. If there is no associated ticket, the GDS will not be able to view the memo, even if you have granted them access!

For more information on granting a GDS access to a memo, view the Memo Manager online help system or user guide.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or We are more than happy to help!

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |