Travel Agent Communications

PED 09/08/2013

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WestJet Now Accepts Discover and Diners Club

Effective with sales issued on Monday, September 9 (PED Sept. 15, 2013), WestJet (838/WS) will accept Discover and Diners Club International as forms of payment through ARC.

ARC Specialist Training and Certification Class

Do you want the opportunity to earn or renew your ARC Specialist Certificate?

The ARC Specialist Training class will be provided September 24-27 at ARC's headquarters in Arlington, Virginia.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products, and services. In class you will participate in written and verbal exercises and group discussions. Upon completion of the class, you will receive a Certificate of Completion, and an ARC Specialist Certificate will be presented to those who pass the exam.

For more information or to register, please click here.

NEW Webinar: Exchanges 101

Join us for our new Exchanges 101 webinars!

Processing exchange transactions can be complicated at best. This webinar will teach you how to avoid errors when processing exchange transactions through ARC's Interactive Agent Reporting (IAR) tool. The webinar will provide some quick tips to easily correct exchange transaction errors in IAR when they happen. Join the webinar to learn:

  • The most common exchange errors
  • Why partial exchanges are loaded in IAR in error and the quickest way to correct them
  • How to execute error-free even exchanges
  • What is needed to properly link a Miscellaneous Charge Order (MCO) for a residual value exchange
  • How to increase the penalty amount to account for lost residual values

An ARC instructor will lead this online interactive training, and participants will have the ability to ask exchange-related questions.

Register for a session today!

Friday, September 13 - 2:30 p.m.
Friday, September 20 - 2:30 p.m.

(All times are Eastern.)

Tip of the Week: IAR Sales Report Early Authorization and Submission

When you authorize and submit your sales report before Tuesday (11:59 p.m. Eastern), it is recommended that you take the time to review it prior to the submission deadline.

It is possible for a transaction to reach your IAR sales report after your early authorization and submission. This late arriving transaction could change your authorized amount. If so, you must reverse the authorized report and re-authorize/submit it (prior to the Tuesday deadline) in order for the late transactions to be reflected in your weekly sales report draft. Failure to re-submit the sales report could result in a returned draft.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or We'd be more than happy to assist you.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |