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ARC has suspended the processing of all Dutch Antilles Express (9H/493) transactions in IAR to include cash and credit card refunds. In addition, ARC has been informed that credit card refund transactions processed in PED Sept. 1, 2013 may not have credited to cardholders' accounts. Travel agents who submitted 9H/493 credit card refunds in PED Sept. 1, 2013 are encouraged to contact their customers and direct them to their credit card issuers for resolution.
Please contact the Customer Care Center at (855) 816-8003 or email@example.com for more information.
Do you want the opportunity to earn or renew your ARC Specialist Certificate?
The ARC Specialist Training class will be provided September 24-27 at ARC's headquarters in Arlington, Virginia.
ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products, and services. In class you will participate in written and verbal exercises and group discussions. Upon completion of the class, you will receive a Certificate of Completion, and an ARC Specialist Certificate will be presented to those who pass the exam.
For more information or to register, please click here.
Join us for our new Exchanges 101 webinars!
Processing exchange transactions can be complicated at best. This webinar will teach you how to avoid errors when processing exchange transactions through ARC's Interactive Agent Reporting (IAR) tool. The webinar will provide some quick tips to easily correct exchange transaction errors in IAR when they happen. Join the webinar to learn:
An ARC instructor will lead this online interactive training, and participants will have the ability to ask exchange-related questions.
Register for a session today!
(All times are Eastern.)
Many accreditation applications that were once submitted in paper form now are handled electronically through the Accreditation Tool. You can access the Accreditation Tool from your My ARC toolbox.
Through this new online tool, you can submit the following applications currently active in the Accreditation Tool. Note: Former paper form numbers are listed in parentheses but are no longer available in the online forms catalog.
You will also be able to perform the following functions in the Accreditation system:
Please note that only Primary Administrator user IDs automatically have access to the Accreditation Tool. Any other types of user IDs must request access to the tool from a Primary Administrator.
If you have any questions, please contact the Customer Care Center at (855) 816-8003 or firstname.lastname@example.org. We'd be more than happy to assist you.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | email@example.com
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | firstname.lastname@example.org