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In observance of Labor Day, ARC's offices will be closed on Monday, September 2. Please note the following schedule changes:
*All times shown are Eastern.
If you have any questions, please contact the Customer Care Center at (855) 816-8003 or email@example.com.
Fraudsters are unusually active on holiday weekends (and sometimes the weekends before the holidays). With Labor Day weekend coming up quickly, be on the lookout for phishing emails. Recent phishing emails have included the following subjects:
Phishing emails instruct you to click on a link to confirm your credentials or to check on your client's booking. In all the examples, the links lead to a replica of your GDS login screen. You may believe it's real, but it is not!
**Never enter your GDS login ID or password through an email!**
What should you do?
Examples of phishing emails and other valuable information can be found on ARC's Fraud Prevention section on My ARC. Please circulate these fraud alerts to everyone who has access to your GDS account. If you believe you have received a phishing email, please forward the email to firstname.lastname@example.org with the subject: Possible Phishing Email.
If you notice the auto submission of a zero-sales report has not been posted and the submission deadline has passed, please do not take any action.
If ARC is delayed in auto submitting a zero-sales report, the agency will not be penalized. However, if an agent submits a zero-sales report after the submission deadline, the system will treat the report as being submitted late, so please do not submit zero-sales reports after the submission deadline.
For additional information, please refer to Section 5 of the Industry Agent's Handbook.
If you have any questions, please contact the Customer Care Center at (855) 816-8003 or email@example.com. We will be more than happy to walk you through the process.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | firstname.lastname@example.org
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | email@example.com