Travel Agent Communications

PED 08/18/2013

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Labor Day Fraud Alert

Fraudsters are unusually active on holiday weekends (and sometimes the weekends before the holidays). With Labor Day weekend coming up quickly, be on the lookout for phishing emails. Recent phishing emails have included the following subjects:

  • "Maintenance Activity Notification" (from Your GDS)
  • "Your Travel Reservation or Confirmation" (from GOGO Vacations)
  • "Your Reservation Itinerary" (from Delta Air Lines)
  • "Your E-Mail Confirmation from United" (from United Airlines)

Phishing emails instruct you to click on a link to confirm your credentials or to check on your client's booking. In all the examples, the links lead to a replica of your GDS login screen. You may believe it's real, but it is not!

**Never enter your GDS login ID or password through an email!**

What should you do?

  • Ask employees and independent contractors if they confirmed their login IDs or logged into your GDS, believing that the email was authentic. If they did, have them immediately change their GDS passwords. Then contact your GDS for any further instructions they may have for you.
  • Carefully monitor your booking and ticketing in your GDS on the weekend before Labor Day and during the Labor Day weekend. If you find unauthorized stolen tickets or bookings, immediately attempt to void them through the GDS and contact your GDS for further instructions. Change the password of the employee or contractor whose credentials were used to issue the tickets.
  • If you find unauthorized/stolen tickets/bookings, contact ARC's Fraud Prevention team for additional important information at or (855) 358-0393.

Examples of phishing emails and other valuable information can be found on ARC's Fraud Prevention section on My ARC. Please circulate these fraud alerts to everyone who has access to your GDS account. If you believe you have received a phishing email, please forward the email to with the subject: Possible Phishing Email.

Xiamen Airlines Accepts American Express

Effective with sales issued on Monday, August 19 (PED August 25, 2013), Xiamen Airlines (731/MF) will begin accepting American Express as a form of payment through ARC.

JetBlue Now Accepts JCB

Effective with sales issued on Monday, August 12 (PED August 18, 2013), JetBlue (279/B6) will accept JCB as a form of payment through ARC.

Tip of the Week: Considering a Change in Ownership or Entity Type?

There are five different types of ownership changes involving a reallocation of shares and/or a change of entity type.

  1. If the agency will have a transfer of 30% or more of its shares, with no new shareholders, please use Form 651.
  2. If the agency will have a transfer of 30% or more of its shares with new shareholders, please use Form 652.
  3. If the agency will be changing its entity type with no new owners, please use Form 653.
  4. If the agency will be purchasing an existing ARC agency to add as a branch, please use Form 654.
  5. If the agency will be changing its ownership and entity type, please use Form 655.

You can access these forms here.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or We will be more than happy to walk you through the process.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |