Travel Agent Communications

PED 08/11/2013

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NEW Webinar: Exchanges 101

Join us on Friday, August 16 for our new Exchanges 101 webinar!

Processing exchange transactions can be complicated at best. This webinar will teach you how to avoid errors when processing exchange transactions through ARC's Interactive Agent Reporting (IAR) tool. The webinar will provide some quick tips to easily correct exchange transaction errors in IAR when they happen. Join the webinar to learn:

  • The most common exchange errors
  • Why partial exchanges are loaded in IAR in error and the quickest way to correct them
  • How to execute error-free even exchanges
  • What is needed to properly link a Miscellaneous Charge Order (MCO) for a residual value exchange
  • How to increase the penalty amount to account for lost residual values

An ARC instructor will lead this online interactive training, and participants will have the ability to ask exchange-related questions.

Register for a session today!

Friday, August 16 - 2:30 p.m.
Friday, August 23 - 2:30 p.m.
Friday, September 13 - 2:30 p.m.
Friday, September 20 - 2:30 p.m.

(All times are Eastern.)

Tip of the Week: IAR Expedited Refund Processing

Expedited refund processing began on Thursday, April 25. As a result of this IAR enhancement, cash and credit refund transactions are processed on the same schedule as sales transactions, meaning refunds are sent to the carrier on the same schedule as sales transactions. Before this implementation, all refunds were held throughout the week and sent to carriers and credit card processors in one batch after the weekly Tuesday sales reporting deadline.

  • Refund modifications in IAR follow the same schedule as sales modifications.
  • Refunds issued using a GDS automatically load to IAR the following day, and agents have until midnight (Eastern time) to make changes.
  • Refunds issued on Friday, Saturday or Sunday may be modified on the next business day.
  • Refunds manually entered in IAR may be modified until midnight (Eastern time) of the same day.

There is no change to the void window for refunds. If permitted by a carrier, cancellation (void) of an e-ticket refund may only take place on the day the refund is issued (either in the GDS or IAR).

Please note that this change does not include refunds of MCOs, travel agency service fees, exchanges, or refunds of exchanges. You are still able to verify and correct these transactions until the Tuesday sales reporting deadline.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or via email at We are more than happy to assis.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |