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Join us on Friday, August 16 for our new Exchanges 101 webinar!
Processing exchange transactions can be complicated at best. This webinar will teach you how to avoid errors when processing exchange transactions through ARC's Interactive Agent Reporting (IAR) tool. The webinar will provide some quick tips to easily correct exchange transaction errors in IAR when they happen. Join the webinar to learn:
An ARC instructor will lead this online interactive training, and participants will have the ability to ask exchange-related questions.
Register for a session today!
(All times are Eastern.)
Expedited refund processing began on Thursday, April 25. As a result of this IAR enhancement, cash and credit refund transactions are processed on the same schedule as sales transactions, meaning refunds are sent to the carrier on the same schedule as sales transactions. Before this implementation, all refunds were held throughout the week and sent to carriers and credit card processors in one batch after the weekly Tuesday sales reporting deadline.
There is no change to the void window for refunds. If permitted by a carrier, cancellation (void) of an e-ticket refund may only take place on the day the refund is issued (either in the GDS or IAR).
Please note that this change does not include refunds of MCOs, travel agency service fees, exchanges, or refunds of exchanges. You are still able to verify and correct these transactions until the Tuesday sales reporting deadline.
If you have any questions, please contact the Customer Care Center at (855) 816-8003 or via email at email@example.com. We are more than happy to assis.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | firstname.lastname@example.org
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | email@example.com