Travel Agent Communications

PED 07/21/2013

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Beware of Phishing Emails "Confirming Your Shoe Order"

Agents have reported receiving various types of phishing emails, including a recent one stated it was confirming their shoe order. Readers might be tempted to click the link to dispute the order or prevent charges to their credit card. ARC does not know the intent of this phishing email, but wants to remind agents that phishing emails can appear to be from your bank, the GDS or even an Internet shoe company!

Remember: Never click or enter login IDs or passwords through an email!

Advise everyone not to click links; always go directly to the website. (Use your bookmarks!) Clicking links may place malware or spyware on your computer or servers, allowing remote access to, or key logging of, your computer. ARC also urges agents and their independent contractors to be sure that they have up-to-date firewalls and current virus and malware protection programs running to defend against this type of risk. Now is a good time to have your IT security person:

  • Run updated antivirus software and malware detection programs on all computers used for GDS access.
  • Identify any open ports allowing remote access to any of your computers and close the ports.
  • Check firewall logs at the user and network levels to determine if high-risk IP addresses have accessed your environment. IPs starting with '' are known to be from a high-risk region.

Examples of phishing emails and other valuable information can be found in the Fraud Prevention section on My ARC. Contact ARC's Fraud Prevention team for additional important information at or (855) 358-0393. If you believe you have received a phishing email, immediately forward the email to with the subject: Possible Phishing Email.

Please circulate these fraud alerts to everyone who has access to your GDS account.

InselAir Aruba Now Accepts Discover

Effective with sales issued on Monday, July 22 (PED July 28, 2013), InselAir Aruba (778/8I) will begin accepting Discover as form of payment through ARC.

Era Aviation No Longer Accepts Lufthansa UATP

Effective with sales issued on Monday, July 22 (PED July 28, 2013), Era Aviation will no longer accept UATP cards issued by Lufthansa.

2013 Quarterly Transaction Fees - Second Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2013, the quarterly fee is set at $.016 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after July 25. Only one draft will be issued for consolidated drafting agents.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or

Tip of the Week: How to Register for Document Retrieval Service

Are you aware that you can retrieve entire sales reports in Document Retrieval Service (DRS), or search documents by issue date, passenger name or credit card number?

In order to do so, your agency must first register to receive access to DRS. The agency will appoint a Security Manager (similar to a My ARC Primary Administrator), who can create DRS user IDs and re-set DRS passwords for agency employees.

If your agency has not registered for DRS, just request the application via email and begin the registration process! Applications are normally approved within 48 hours of receipt, provided the application has been completed in full and is signed by the agency's correct, authorized signee.

To request an application or if you have any questions, please contact the Customer Care Center at (855) 816-8003 or We will be more than happy to assist you!

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |