Travel Agent Communications

PED 06/23/2013

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Independence Day Holiday Information

Sales Report Submission
ARC's offices will be closed on Thursday, July 4
, in observation of Independence Day. This will have no impact on the sales report submission deadlines.

Ticket Void Schedule
Please note that the GDS void date/IAR reconciliation date for transactions issued Wednesday, July 3 is Friday, July 5.

Placing Emergency Document Requisitions Orders Before Independence Day Holiday
In observance of Independence Day, ARC, RR Donnelley warehouse and UPS will be closed Thursday, July 4. To ensure that your emergency order is received before Monday, July 8, your order should be placed in advance of the 4:00 pm cut-off on Tuesday, July 2.

Independence Day Holiday Customer Care Center Hours
Wednesday, July 3: 9 a.m. to 7:30 p.m. Eastern
Thursday, July 4: Closed
Friday, July 5: 9 a.m. to 7:30 p.m. Eastern

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com.


A Message from Porter Airlines

Porter Airlines (451/PD) is pleased to announce that the transition to all GDS platforms is complete and that effective July 1, 2013, agency partners can now claim commissions at point of sale for applicable Sabre, Apollo and Worldspan reservations and report through ARC. Amadeus will be effective July 9, 2013.

For more information about applicable reservations and commissions, please contact Porter Airline directly at: commissions@flyporter.com


Independence Day Fraud Alert

Fraudsters may be active the weekend before and the weekend after Independence Day, so be on the lookout for these new phishing emails leading up to holiday:

  • "Maintenance Activity Notification" from your GDS with a new level of security
  • "Your Booking Confirmation" from GOGO Vacations
  • "Delta Reservation Itinerary"

All the emails instruct the reader to click on the link and "login" to your GDS – either to confirm your credentials or to check on your client's booking. In all three examples, the link is a replica of your GDS login screen.

Never click or enter login IDs or passwords through an email!

Directly ask employees and independent contractors if they "confirmed" their login IDs or logged into their GDS believing that the email was authentic. If they did, have them immediately change their GDS passwords and contact your GDS for any further instructions they may have for you.

Carefully monitor your booking and ticketing over the holiday week – June 28 through July 7. If you find unauthorized stolen tickets, immediately attempt to void the tickets through the GDS and contact them for further instructions.

Examples of phishing emails and other valuable information can be found on ARC's Fraud Prevention section on My ARC. Contact ARC's Fraud Prevention team for additional important information at fifp@arccorp.com or (855) 358-0393. If you believe you have received a phishing email, please forward the email to fifp@arccorp.com with the subject: possible phishing email.

Please circulate these fraud alerts to everyone who has access to your GDS account.


UATP Insider's Club Benefits

UATP Insider's Club offers member benefits and travel protection coverage when you travel on industry-free, reduced-rate or full-fare tickets on a scheduled airline, Amtrak passenger train or cruise line. Benefits include travel accident protection (AD&D), emergency medical evacuation and repatriation, Checked Lost/Stolen Baggage Protection, and 24-Hour worldwide emergency assistance.

To become an Insider's Club member you must be a U.S. or Puerto Rico resident and eligible to receive industry-free or reduced-rate travel privileges. These are annual plans, and coverage begins the first day of the month, following receipt of payment. Once enrolled, members have access to Insider's Club online services to initiate claims, change account information or request duplicate ID cards.

For more information, please visit www.uatptravelprotection.com.


Tip of the Week: Granting IAR Tool Access to a New My ARC User ID

IAR access for a new My ARC user ID will initially default to "view only". To complete the process of granting the desired IAR access, the My ARC Primary Administrator must log into the IAR Administration page and assign the newly created user ID a User Role and User Group.

To do this, the Administrator should follow these steps in IAR:

  • Click on the Administration tab and select the user profile to edit.
  • Select a User Role from the User Role dropdown list.
  • Select a User Group from the Available Groups column and move it to the Selected Groups column (with the ">" button).
  • Click Submit.

If you need additional assistance, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com. We're always happy to help!


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com