Travel Agent Communications

PED 06/16/2013

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Update to Memo Manager

On June 13, we made some updates to Memo Manager to allow for better tracking and classification of memos. While you will notice a change to the TRS memo option, there is no change in overall functionality and, therefore, no impact to your current business processes.

For more details on these changes, click here.

If you have any questions about Memo Manager, please contact the Customer Care Center at (855) 816-8003 or

Tip of the Week: Credit Card Chargeback Policy

The purpose of the credit card chargeback policy is to provide travel agents with information necessary to avoid liability from fraud-related credit card chargebacks.

  • Always follow the instructions and procedures in Section 8 of the ARC Industry Agents' Handbook (IAH).
  • Always validate the credit card expiration date and effective date.
  • Always obtain an approval code from the credit card company.

Following proper procedures for all credit card sales will offer the best protection in the event of a credit card chargeback. For additional information, refer to Section 8.4 of the IAH - Credit Card Acceptance and Chargeback Information.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or We'd be more than happy to help you.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |