Travel Agent Communications

PED 06/02/2013

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Silver Airways Joins ARC

Silver Airways (3M/449) has joined ARC as a participating carrier, effective with sales on June 8 (PED June 9, 2013).

Silver Airways is based in Ft. Lauderdale, Fla. (FLL), and will provide service under its own brand for the first time. However, it will continue to operate some routes exclusively under the United Express brand from United's hubs in Cleveland, Ohio (CLE), and Washington Dulles International Airport (IAD) in Virginia.

Silver Airways will offer its branded service to Ft. Lauderdale, Orlando, Tampa, West Palm Beach, Jacksonville, Ft. Myers, Key West, Pensacola, Tallahassee, and Gainesville in Florida. The airline also will serve Bimini, Marsh Harbour, Eleuthera, Freeport (Grand Bahama Island), Governor's Harbour, Georgetown, and Treasure Cay in The Bahamas.

Additionally, Silver Airways will operate from its Atlanta, Ga., hub to Muscle Shoals, Ala.; Greenville, Laurel/Hattiesburg, Meridian, and Tupelo, Miss.; Greenbrier/Lewisburg, W.Va.; Macon, Ga.; and Orlando, Fla.

Silver Airways has elected the General Concurrence method of agent appointment, whereby all ARC agents are automatically appointed as Silver Airways agents unless specifically advised to the contrary by the carrier. At this time, Silver Airways accepts Visa, MasterCard, American Express, and cash as valid forms of payment.

Silver Airways will pay commissions point-of-sale (POS) via ARC. For reservations and information, contact (800) 441-8999 or visit

For payment, settlement, and debit memo resolution, contact (954) 315-4134 or

Hong Kong Airlines and XL Airways France Accepting Credit Cards

Two airlines announced they are now accepting credit cards, as well as cash, as valid forms of payment through ARC.

Hong Kong Airlines (HX/851-4) accepts UATP, Visa, MasterCard, and American Express. XL Airways France (SE/473-4) accepts Visa and MasterCard.

Correction: Contact Email for Air Méditerranée

The May 20 issue of TAC reported Air Méditerranée had joined ARC as a participating carrier. However, the article listed an incorrect email address as a point of contact. The correct contact information for Air Méditerranée is:

Air Méditerranée (ARC Agent Support Office)
(201) 484-8036

Tip of the Week: Submitting Accreditation Applications Electronically

Many accreditation applications that were once submitted in paper form now are handled electronically through the Accreditation Tool. You can access the Accreditation Tool from your My ARC toolbox.

Through this new Web-based tool, you can submit the following applications currently active in the Accreditation Tool. Please note: Former paper form numbers are listed in parentheses, although paper forms no longer are available in the online forms catalog.

  • Major and minor address changes (paper form 608 or 618).
  • Bank account change (paper form 614).
  • Bank account access (no paper form).
  • DBA name change (paper form 606).
  • File information request (paper form 621).
  • Office classification (paper form 603).
  • Less than 30% ownership change (paper form 619).
  • Officer change (paper form 619).
  • Change in personnel (paper form 619).
  • Change tax ID (paper form 618).
  • Ticket stock reserve location change (no paper form).
  • Ticket stock reserve location change (no paper form).
  • Ticket stock reserve access (no paper form).
  • Check the status of submitted applications.
  • Attach required documentation electronically.
  • View up to 39 months history of applications submitted via the Accreditation Tool.

Please note that only Primary Administrator user IDs automatically have access to the Accreditation Tool. Any other type of user ID must request access to the tool from a Primary Administrator.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or We'd be more than happy to assist you.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |