Travel Agent Communications

PED 05/19/2013

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Important Memorial Day Holiday Information

Please note the following schedule changes due to the closure of ARC's offices in observance of Memorial Day on Monday, May 27:

  • Sales Report Submissions Extended to May 29
    Agencies will have an extra day to prepare the sales report for PED May 26, 2013. Your weekly sales report must be authorized by 11:59 p.m. (all times are Eastern) on Wednesday, May 29.
  • Ticket Modification/Voiding Schedule
    The date to modify and reconcile IAR transactions issued between Friday, May 24 and Sunday, May 26 is extended until Tuesday, May 28.
  • Emergency Document Orders Prior to Memorial Day
    The RR Donnelly warehouse and UPS will be closed on Monday, May 27. Orders placed after 4 p.m. on Thursday, May 23 will be processed on Friday, May 24. Next-day deliveries will be made on Tuesday, May 28, and second-day deliveries will be made on Wednesday, May 29. Orders placed after 4 p.m. on Friday, May 24 will be processed Tuesday, May 28. Next-day deliveries will be made on Wednesday, May 29, and second-day deliveries will be made on Thursday, May 30.
  • Customer Care Center Hours
    Tuesday, May 28 and Wednesday, May 29 - 9 a.m. to 9 p.m.
    Thursday, May 30 and Friday, May 31 - 9 a.m. to 7:30 p.m.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or

Air Méditerranée Joins ARC

Air Méditerranée has joined ARC as a participating carrier effective with sales starting on May 20 (PED May 26, 2013). Air Méditerranée is a French airline in operation since 1997 offering scheduled and chartered passenger flights as well as cargo flights to the Mediterranean region. Operating mostly out of Paris Charles de Gaulle (CDG) airport, the Air Méditerranée route map includes cities in Algeria, Croatia, France, Austria, Greece, Ireland, Israel, Italy, Lebanon, Morocco, Portugal, Senegal, Spain, Tunisia, Turkey and the United Kingdom.

Air Méditerranée sales commission is 0% on published fares to ARC accredited agents on all tickets issued on their stock (ML/853). The airline is displayed in Amadeus and Worldspan, and will be available in Sabre in the near future.

Air Méditerranée has elected the General Concurrence method of agent appointment, whereby all ARC agents are automatically appointed as agents of Air Méditerranée unless specifically advised to the contrary by the carrier. At this time, Air Méditerranée accepts only cash as payment.

For inquiries, reservations, or sales information, please contact:

Air Méditerranée (ARC Agent Support Office)
(201) 484-8036

Tip of the Week: My ARC Security Questions

When you need to complete a My ARC password reset, consider updating your security questions at the same time. By updating your security questions, you will help make your password safer.

To access your security questions, go to the My ARC home page. The section above the tool list is labeled Your Profile. Click on the Details link to the right of Profile. The security questions will be the third item on the list on the Profile Details page.

Of course, you may change the security questions at any time if you believe your information has been compromised. The security questions are space and punctuation sensitive but not case sensitive. Note that to change any of your security questions, you must change all three at the same time and all three answers must be different. This is a necessary password integrity protocol.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or We'd be more than happy to assist you.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |