Travel Agent Communications

PED 05/05/2013

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Important Reminder About Upcoming Draft/Credit Window Updates

The July 1, 2013 implementation date of the updated Agent Reporting Agreement (ARA) is fast approaching! While there are many changes taking place this July, we would like to remind you about the modification of the sales report draft/credit window. The draft/credit window will be decreasing from 10 days to five days after the Period End Date (PED), moving the draft/credit day from a Wednesday to a Friday. Because your internal processes may need to be adjusted as a result of this change, we strongly urge you to adjust as needed to prepare operationally.

Note that the implementation of the adjusted draft/credit window will result in two draft/credit days in one week - July 10 and 12, 2013. We want to emphasize and assure you that this will only occur once in conjunction with the updated ARA, as the modification to the draft/credit window takes place for the first time.

Should you have any questions about the modification to the draft/credit window or any of the amendments to the ARA, please feel free to contact us at If you would like to learn more about the ARA updates, please join us for one of our upcoming ARA webinars. You may obtain additional details about the ARA updates on our dedicated ARA resource page.

Tip of the Week: IAR Auto-Populating Partial Exchanges

Although Interactive Agent Reporting (IAR) stores the value of all settled tickets, it does not know the value of each coupon. This means that partial exchanges not issued using a GDS automatic repricing tool require agents to enter the unused old base fare, tax breakdown and the old total in IAR.

Here's how to prompt IAR to populate the tax breakout entries on partial exchanges for you:

  • On the Exchange Support page, enter the full total amount of the original sale in the Old Total box (third field down in the left column).
  • Click the Next button (to the right of the ET button). IAR will populate the old fare and tax breakdown for you. You can then modify those values and taxes as needed, input the valid ESAC code and penalty amount (if applicable) and click the Next button.
  • If the unused partial exchange value is less than the full old original value, you can enter a lesser amount in the Old Total field and IAR will populate all of the original tax codes from the original sale. You can then enter the appropriate unused fare and tax amounts.
  • If anything has been typed in any field other than the Old Total box, IAR might be unable to auto-fill the tax breakdown for you. If so, remove and reattach the old document on the Financial Details page, and then enter the old total amount in the Old Total box and click Next. IAR should complete the tax breakdown and auto-fill process as described above.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or We are more than happy to walk you through the process.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |