Travel Agent Communications

PED 04/21/2013

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Message from Porter Airlines

Porter Airlines (451/PD) would like to remind all ARC agencies that until the e-ticketing transition to all GDS platforms is complete, all commission payments will continue to be paid directly by Porter and not through ARC. Until further notice, ticketed transactions reported via ARC should have zero commission claimed.

Please look for more information in the coming months regarding when commissions may be claimed at point of sale through ARC.

Updated Section 8 of the Industry Agents Handbook

On April 8, ARC published an updated Section 8 of the Industry Agents Handbook (IAH), which includes information about credit card acceptance, updates to the ARC credit card chargeback policy, and most importantly, best practices for credit card acceptance and the associated risk management. Fraud in the travel industry continues to be a challenge. Given that a large majority of transactions are card-not-present, the necessary information (i.e. a signed and imprinted charge form) is unavailable. The updated Section 8 outlines many of the available agent tools to help safeguard against fraud and make informed decisions about credit card acceptance.

ARC is committed to helping agents make informed decisions about credit card acceptance. Therefore, in conjunction with the updates to Section 8, ARC is hosting a webinar on Thursday, April 25 at 2 p.m. Eastern time. This webinar will provide general information about:

  • Credit card acceptance
  • How transactions are processed through ARC
  • Credit card company requirements
  • Best practices for card acceptance and risk management
  • What ARC and the rest of the industry are doing to help

Click here to register for this webinar today!

2013 Quarterly Transaction Fees - First Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2013, the quarterly fee is set at $0.016 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after April 25. Only one draft will be issued for consolidated drafting agents.

Quarterly Subscription Fee: Travel Agency Service Fees

Just a reminder that the first $23.99 quarterly subscription fee of 2013 (January 1 - March 31, 2013) for travel agency service fees will be debited from your designated ARC account on or after Thursday, April 18.

Only locations that issued a travel agency service fee in the previous quarter will be charged the fee. If your agency is signed up for the travel agency service fee service but remained inactive during the quarter, there will be no quarterly fee charged.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or

Faster Refund Processing Begins April 25

This is a reminder that faster refund processing starts on Thursday, April 25, 2013! This IAR enhancement will process cash and credit refund transactions on the same schedule as sales transactions, meaning that refunds will be sent to the carrier on the same schedule as sales transactions. Before this implementation, all refunds were held throughout the week and sent to carriers and credit card processors in one batch after the weekly Tuesday sales reporting deadline.

Refund modifications in IAR will follow the same schedule as sales modifications. Refunds issued using a GDS automatically load to IAR the following day, and agents have until midnight Eastern time to make any changes to the refund. Refunds issued on Friday, Saturday or Sunday may be modified on the next business day. Refunds manually entered in IAR may be modified until midnight Eastern time of that same day.

There will be no change to the void window for refunds. If permitted by a carrier, cancellation (void) of an e-ticket refund may only take place on the day the refund is issued (either in the GDS or IAR).

Please note that this change does not include refunds of Miscellaneous Charges Orders (MCOs), travel agency service fees, exchanges or refunds of exchanges. You will continue to have the opportunity to verify and correct these transactions until the Tuesday sales reporting deadline. As part of ARC's continuous process improvement efforts, ticket exchange processing will also be examined for possible enhancements in the future.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or

Tip of the Week: Editing the Tools List in My ARC

Need to change the order of the tools listed in your My ARC Toolbox or remove tools that you don't use?

The My ARC Edit Tool List feature gives you the ability to customize your tool listing. To customize your tools list, at the My ARC Toolbox:

  1. Click the Edit link located in the upper right-hand corner of the Toolbox.
  2. Once selected, the Edit List screen displays.
  3. Remove a tool from the user's Toolbox and "hide" it in the Other Available Tools by selecting the tool and then clicking the Remove button.
  4. Place a tool back in the user's Toolbox by selecting the tool and then clicking the Add button.
  5. Change the order of tools in the Toolbox by selecting a tool in the Other Available Tools and then clicking on the Move Up button or Move Down button.
  6. Click the Save button to save any changes and return to the screen from which the Edit List screen was accessed.
  7. Click the Cancel button to cancel any edits and return to the screen from which the Edit List screen was accessed.

Note: When a tool is selected, a description of the tool displays in the Tool Description textbox.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or We will be more than happy to walk you through the process.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |