Travel Agent Communications

PED 03/31/2013

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2013 Quarterly Transaction Fees - First Quarter

This is a reminder about the agent/CTD transaction fee that is assessed on a quarterly basis. In 2013, the quarterly fee is set at $.016 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after April 25. Only one draft will be issued for consolidated drafting agents.

Please contact our Customer Care Center at (855) 816-8003 or with any questions.

Kenmore Air Harbor Voluntary Deletes from ARC

Kenmore Air Harbor (763/M5) will voluntarily delete from ARC effective Monday, April 8, 2013 (PED April, 14, 2013). Agents are encouraged to submit all outstanding 763/M5 transactions in their IAR report prior to the deletion date.

For more information about Kenmore Air Harbor, please contact them directly at:

(866) 435-9524 (Dial 5 for the GDS Desk) or

Scandinavian Airlines - Elimination of Paper Tickets

SAS Scandinavian Airlines (SK/117) wishes to inform all ARC agents that the airline has decided to stop supporting the issuance of SK/117 paper tickets for air transportation. The decision is effective immediately, and all GDSs have inhibited paper ticketing on SK/117 documents in ARC. All SAS routes are e-ticket eligible, so tickets should be issued as electronic tickets.

SAS will continue to accept paper tickets issued by its interline partners on SK routes until June 30, 2013.

Faster Refund Processing Starts April 25

As announced in the TAC message on February 17, faster refund processing begins on Thursday, April 25, 2013. IAR will process cash and credit refund transactions on the same schedule as sales transactions, meaning that refunds will be sent to the carrier on the same schedule as sales transactions. Today, all refunds are held throughout the week and sent to carriers and credit card processors in one batch after the weekly Tuesday sales reporting deadline.

Refund modifications in IAR will follow the same schedule as sales modifications. Refunds issued using a GDS automatically load to IAR the following day and agents have until midnight Eastern time to make any changes to the refund. Refunds issued on Friday, Saturday or Sunday may be modified on the next business day. Refunds manually entered in IAR may be modified until midnight Eastern time of that day.

There will be no change to the void window for refunds. If permitted by a carrier, cancellation (void) of an ET refund may only take place the day the refund is issued (either in the GDS or IAR).

This change does not include refunds of Miscellaneous Charges Orders (MCOs), service fees or exchanges. You will continue to have the opportunity to verify and correct these transactions until the Tuesday midnight sales reporting deadline. We are working on improving the exchange settlement process for accuracy and faster processing.

Please contact our Customer Care Center at (855) 816-8003 or with any questions.

Brand New Phishing Emails May Be in Your Inbox!

Agents have reported receiving new phishing emails - all completely different from past phishing emails! The fraudsters change their phishing emails often, using one GDS this week and another the next. The phishing emails entice the reader to click on a link to obtain information or to confirm their login ID and password. Once the link is clicked, what looks like the GDS "sign-in or login" page appears. When the reader "logs in" the fraudster obtains GDS credentials to issue airline tickets. Examples of the new phishing emails are on ARC's fraud prevention pages.

Please forward examples of phishing emails to all of your GDS users and ask them if they have received such an email; you may want to specifically ask them if they clicked on any of the links or entered their login ID and password (believing that they were logging into the GDS). If they did, have them change their password and contact your GDS for any other instructions.

Check ARC's fraud prevention pages for new fraud alerts, examples of the latest phishing emails and other important fraud prevention information! If you believe you have received a phishing email, please forward it to and reference "Possible Phishing Email."

Tip of the Week: Are you considering a change in ownership or entity type?

There are five different types of ownership changes involving a reallocation of shares or a change of entity type.

  • If the agency will have a transfer of 30% or more of its shares, with no new shareholders, please use Form 651.
  • If the agency will have a transfer of 30% or more of its shares with new shareholders, please use Form 652.
  • If the agency will be changing its entity type with no new owners, please use Form 653.
  • If the agency will be purchasing an existing ARC agency to add as a branch, please use Form 654.
  • If the agency will be changing its ownership and entity type, please use Form 655.

Access these forms here

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or We will be more than happy to walk you through the process.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |