Travel Agent Communications

PED 03/17/2013

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New Feature in Memo Manager

In an upcoming release of ARC's Memo Manager, ARC will rename the Ticket Resolution Service (TRS) field on the Memo Summary screen to Resolution Type.

In addition, we will add this newly named field to the end of the current export file. If you are using exports in a way that could be impacted by this change, please contact the Customer Care Center at (855) 816-8003 or at for more information.

NEW! Best Practices to Help Prevent Unauthorized Ticketing

Fraud costs the travel industry billions of dollars annually. In collaboration with GDSs, ARC presents a new best practices guide for preventing fraud in unauthorized or stolen ticketing. The new guide is just one of many ways in which ARC helps agents to stop fraud before it happens and to respond to it when it does.

The new guide provides agents with a list of steps they can take to improve IT security and prevent fraud, as well as information on the latest attacks. The document, Unauthorized/Stolen Ticketing: An Overview and Best Practices for Prevention, is located on My ARC.

To access the best practices guide, log in to My ARC. Once logged into My ARC, look for the Fraud Prevention portlet. Click on Best Practices then click on Unauthorized/Stolen Ticketing & Phishing Emails. At the very bottom of that section, there is an option to "Download this information as a PDF."

Remember! Report suspicious activity to ARC's Fraud Prevention team at or (855) 358-0393.

Tip of the Week: Agent Automated Deductions and Sales Summary Adjustment Requests

Did you forget to claim commission on a ticket? If you find yourself in this predicament, here are two solutions that may assist you in rectifying the situation (depending on the dollar amount of the commission).

If the commission is $25 or less, you can perform an Agent Automated Deduction (AAD) in Interactive Agent Reporting (IAR). Log in to your sales report, click the "Add" tab, choose "TD-AAD" and type in the ticket number on the right side. Click "Submit," and IAR will bring up a screen where you can input the dollar amount of the commission that should have been claimed on the ticket.

If the commission that you failed to claim was more than $25 (or the ticket was reported more than 12 PEDs ago), you must submit a Sales Summary Adjustment Request (SSAR) directly to the validating carrier. Speak with the carrier to confirm how they require the form to be completed and how it should be sent to them. If you do not have an SSAR, you can print one directly from the Industry Agents Handbook, Section 11.2, page 11.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or We are more than happy to help!

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |