Travel Agent Communications

PED 03/10/2013

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Air Madagascar (MD/258) Joins ARC

Air Madagascar (MD/258) has joined ARC as a participating carrier effective with sales on Monday, February 25, 2013.

Air Madagascar, or the National Malagasy Airline Company, was founded in 1961. The airline connects the island nation Madagascar to Europe (Paris and Marseille, France), Asia (Bangkok, Guangzhou, China), Africa (South Africa) and islands in the Indian Ocean (Mauritius, Reunion, Comoros and Mayotte). It operates flights to a multitude of domestic destinations in Madagascar.

Air Madagascar's fleet consists of 14 aircrafts: long haul: two Airbus A340-300s and a Boeing 767-300; medium-haul and domestic routes: three Boeing 737-300s, four ATRs, three DHTs and one Piper Navajo.

Air Madagascar offers 3% sales commission on published fares to ARC-accredited agents on all tickets issued on their stock.

Air Madagascar has elected the general concurrence method of agent appointment, whereby all ARC agents are automatically appointed as agents of Air Madagascar unless specifically advised to the contrary by the carrier. At this time, Air Madagascar accepts cash as the only form of payment.

For inquiries, reservations or sales information, contact Air Madagascar at its US offices in New York at (212) 279-6601, Los Angeles at (818) 990-9215, Chicago at (312) 269-9333 or Houston at (713) 626-0134.

2010 ARC Transaction History File Now Available

ARC's Transaction History File containing your organization's transaction data for all of 2010 is now available on CD through April 1. After this date, ARC will begin to purge the data from ARC's Document Retrieval Service (DRS), which provides online access to the past 39 months of ticketed transaction data.

ARC's Transaction History File provides you with your settled and voided transaction information for all PEDs in 2010. It comes equipped with free viewer software that allows you to easily search for a specific transaction, view it on screen and print it onto a single page. Plus, the software is self-contained - there's nothing to install.

You can import the Transaction History File into several popular software programs, such as Microsoft Excel and Access, to create reports and to manage, sort and analyze the data as you please. For more information, please call (703) 816-8530 or e-mail

Click here to learn more about ARC's Transaction History File.

NEW! Best Practices to Help Prevent Unauthorized Ticketing

Fraud costs the travel industry billions of dollars annually. In collaboration with GDSs, ARC presents a new best practices guide for preventing fraud in unauthorized or stolen ticketing. The new guide is just one of many ways in which ARC helps agents to stop fraud before it happens and to respond to it when it does.

The new guide provides agents with a list of steps they can take to improve IT security and prevent fraud, as well as information on the latest attacks. The document, Unauthorized/Stolen Ticketing: An Overview and Best Practices for Prevention, is located on My ARC.

To access the best practices guide, login to My ARC. Once logged into My ARC, look for the Fraud Prevention portlet. Click on Best Practices then click on Unauthorized/Stolen Ticketing & Phishing Emails. At the very bottom of that section, there is an option to "Download this information as a PDF."

Remember! Report suspicious activity to ARC's Fraud Prevention team at or (855) 358-0393.

Compromised Credit Card Schemes and Phishing Emails Continue to Plague Agents

  • Compromised Credit Card Schemes Through Corporate Accounts - NEW TWIST
    Compromised credit cards are being used for tickets, which appear to be requested by agents' corporate accounts. In this new twist, employees of corporate accounts are receiving phishing emails that appear to be from their own company, instructing them to click on a link within the email and log in to obtain valuable company information. The fraudster may now have access to the company's website and online booking tools provided by agents. Tickets worth thousands of dollars have already been issued on compromised credit cards for same/next day travel, usually in and out of African airports or other international departures. Alert your corporate accounts to the possibility of phishing emails targeting their employees.
  • New Phishing Emails Targeting Agency Employees and ICs Again
    Agents continue to report the receipt of new phishing emails from GDSs. Never log into your GDS using your ID/password through an email! These transactions are issued for immediate international departure (same day/next day) to/from African airports (CMN, DKR, ACC, LOS) - but could depart from any non-US gateway. The newest phishing email examples can be viewed on ARC's Fraud Alerts page.

Additional information on current schemes, examples of phishing emails, best practices, fraud prevention and compromised credit cards can be found at

Follow ARC on Facebook and Twitter to get urgent fraud alerts.

Aerosvit (870/VV) No Longer Accepts Visa and MasterCard

Effective PED 03/17/13 (sales of Monday, March 10, 2013), Aerosvit (870/VV) no longer accepts Visa and MasterCard as a form of payment. In addition, ARC has been informed that the Aerosvit Visa and MasterCard refund transactions processed by ARC and output to the credit card company for PED February 10, 2013, forward have not been credited to the cardholder's accounts. Travel agents who submitted Aerosvit refunds for date of issue February 4 to date are encouraged to contact their customers to instruct them to contact their Visa or MasterCard issuer for immediate resolution if they have not received the refund.

ARC will keep agents updated as more information becomes available. If you have any questions, please contact the Customer Care Center at (855) 816-8003 or

Tip of the Week: Forgot Your My ARC Password?

Forgot your My ARC password? Use the self-service password reset feature:

  • On the My ARC login screen, click on the link to "Reset a Forgotten Password."
  • Enter your My ARC username and email address and click "Log In."
  • Answer the three security questions that you previously created and click "Continue."
  • Enter a new password and confirm it, and then click "Submit."
  • Log into My ARC with your username and new password.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or via email at We are more than happy to help!

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |