Travel Agent Communications

PED 02/17/2013

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Coming Soon: Faster Refund Processing

In the second quarter of 2013, ARC plans to modify the sales reporting schedule to process cash and credit refund transactions from IAR on the same schedule as sales transactions. Currently, all refunds are held for output until after the weekly Tuesday sales reporting deadline. This change will speed up the refund process by passing along processed refund data more quickly.

Travel agents will continue to be able to modify refunds, but will have only one business day to make changes instead of until the Tuesday midnight sales reporting deadline following the period ending date. There will be no change to the void window for refunds. If permitted by a carrier, cancellation (void) of an ET refund may only take place the day the refund is issued.

This change to refund processing will not apply to exchange transactions due to the complexity and current limitations of exchange processing. Travel agents will continue to have the opportunity to verify and correct exchanges until the Tuesday midnight sales reporting deadline to ensure the accuracy and quality of the data.

Though expected in the second quarter, ARC will communicate the exact date of this implementation with 30 days' advance notice. If you have any questions about this change, please contact our Customer Care Center at (855) 816-8003 or at

ARC Specialist Training and Certification Class

Do you want the opportunity to earn or renew your ARC Specialist Certificate?

ARC will provide ARC will provide the ARC Specialist Training class March 12-15, 9 a.m. - 12 p.m. at ARC headquarters in Arlington, Va. .

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products and services. In class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a Certificate of Completion. Those who pass the exam will receive an ARC Specialist Certificate.

For more information or to register, please click here.

Tip of the Week: Memo Manager - Avoiding Additional Fees

It is a good business practice to regularly check your Memo Manager Account at least once a week to make sure there are not any memos with a "New" status that you may have overlooked.

Prompt resolutions prevent the memos from aging - which could result in incurring additional fees from the carrier.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or We are more than happy to help you with any questions you may have.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |