Travel Agent Communications

PED 02/03/2013

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ARC Specialist Training and Certification Class

Do you want the opportunity to earn or renew your ARC Specialist Certificate?

ARC will provide the ARC Specialist Training class at ARC headquarters in Arlington, Va., from March 12 to March 15, 9 a.m. - 12 p.m.

ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products and services. In class, you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a Certificate of Completion. Those who pass the exam will receive an ARC Specialist Certificate.

For more information or to register, please click here.

Tip of the Week: IAR Auto-Populating Partial Exchanges

Although IAR stores the value of all settled tickets, it does not know the value of each coupon. This means that partial exchanges not issued using a GDS automatic repricing tool require agents to enter the unused old base fare, tax breakdown and the old total in IAR. Here's a tip that will prompt IAR to populate the tax breakout entries on partial exchanges for you.

On the Exchange Support page, enter the full total amount of the original sale in the Old Total box (third field down in the left column).

Click the Next button (to the right of the ET button). IAR will populate the old fare and tax breakdown for you. You can then modify those values and taxes as needed, input the valid ESAC code and penalty amount (if applicable) and click the Next button.

If the unused partial exchange value is less than the full old original value, you can enter a lesser amount in the Old Total field and IAR will populate all of the original tax codes from the original sale. You can then enter the appropriate unused fare and tax amounts.

If anything has been typed in any field other than the Old Total box, IAR might be unable to auto-fill the tax breakdown for you. If so, remove and reattach the old document on the Financial Details page, and then enter the old total amount in the Old Total box and click Next. IAR should complete the tax breakdown and auto-fill process as described above.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or We are more than happy to walk you through the process.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |