Travel Agent Communications

PED 01/06/2013

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Quarterly Subscription Fee: Travel Agency Service Fees

Just a reminder that the $23.99 quarterly subscription fee for travel agency service fees will be debited from your designated ARC account on or after Thursday, January 17, 2013. This fee is for the 4th quarter of 2012, including PEDs September 30, 2012 through December 30, 2012.

Only locations that issued a travel agency service fee in the previous quarter will be charged the fee. If your agency is signed up for the service but remained inactive during the quarter, there will be no quarterly fee charged.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or

Tip of the Week: Document Ordering System Access

Has it been a long time since you last ordered documents in the Document Ordering System (DOS)? DOS is no longer a stand-alone system with its own user ID and password; it is now accessed through your My ARC toolbox.

My ARC Primary Administrators automatically have access to DOS. Other users must request DOS access by clicking on the Request Tool Access link found in the Your Tools section of the Your Profile portlet. Upon approval, first time DOS users must agree to the terms and conditions (which are the same for all ARC systems).

As always, if you need assistance with this process, please contact the Customer Care Center at (855) 816-8003 or We're happy to help!

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |