Travel Agent Communications

PED 12/23/2012

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ARC New Year's Holiday Information

ARC's offices will be closed on Tuesday, Jan. 1 in observance of the New Year's holiday. The Customer Care Center will operate on a reduced schedule (9 a.m. to 5:30 p.m.) on Monday, Dec. 31.

  • Holiday Sales Report Submission

    Weekly sales reports for PED Dec. 30, 2012 must be authorized by 11:59 p.m. Eastern time on Wednesday, Jan. 2.

  • Holiday Ticket Modification/Voiding Schedule

    The GDS void/IAR reconciliation dates for tickets issued Friday, Dec. 28 will be as follows:

    Friday, Dec. 28 - Monday, Dec. 31

  • Emergency Document Orders Prior to New Year's Day

    The RR Donnelly warehouse will be closed Monday, Dec. 31 and Tuesday, Jan. 1. UPS will be closed Tuesday, Jan. 1. Orders placed after 4 p.m. on Friday, December 28 will not be processed until Wednesday, Jan. 2. Next-day deliveries will be made on Thursday, Jan. 3, and second-day deliveries will be made on Friday, Jan. 4.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com.


2013 ARC Annual Agent Fees

We would like to remind you that the 2013 annual Agent location fee of $200 will be collected for each of your office locations, via electronic draft, from your designated bank account on January 24, 2013. It will appear on your bank statement as "ARC Core Participation Fee". A separate draft of $200 will be issued for each active agency and STP location of record as of January 13, 2013. For consolidated drafting Agents, only one draft will be assessed for all of your ARC approved locations.

Additionally, should your agency be a member of Helix, the 2013 annual Helix fee of $179 will be collected, via electronic draft, from your designated bank account one day later, on January 25, 2013. This draft will appear on your bank statement as "Helix - 1/25".

For a complete summary list of 2013 ARC Agency Fees and Descriptions, please click here or visit arccorp.com and select "2013 ARC Agency Fees" under the "Resources" dropdown menu.


2013 ARC Accreditation Application Fees

In January 2013, we are introducing a new, more comprehensive fee structure for ARC Accreditation Applications. For a complete summary list of 2013 Accreditation Application Fees and Descriptions, please click here.


Visa and MasterCard Voice Authorization Service

In the event that the Visa and MasterCard authorization link via the GDS is unavailable, the voice authorization service is available. The phone number is (888) 706-1526.

In addition, the voice authorization service offers the ability to verify the address of the cardholder and to verify the card security code on the signature panel of a Visa or MasterCard. These tools provide additional information to help validate the identity of the cardholder and assess the risk associated with accepting the transaction. Please note that the use of these fraud management tools does not provide protection in the event of a credit card chargeback.

The following details the process and the options for using the Visa and MasterCard Voice Authorization Service. Follow these steps as directed and enter the pound (#) following each step:

  1. Enter Merchant Number - the merchant number is 890followed by the three (3) digit-ticketing carrier code (Ex. 890222 if the carrier code is 222).
  2. Select the transaction type (Press the number):
    1. Request an authorization
    2. Request and authorization with AVS (enter numeric portion of address as prompted)
    3. Request an authorization with CSV
    4. Request an authorization with AVS (enter numeric portion of address as prompted) and CSV
    5. Request AVS (enter numeric portion of address as prompted) only
    6. To obtain additional information about an account
    7. To request the card issuing bank phone number
  3. Enter Card Number
  4. Enter Card Expiration Date (MMYY)
  5. Press one (1) if the card is present. Press two (2) if the card is not present
  6. Enter transaction amount with dollars and cents (ex. for $525.65 enter 52565)
  7. Verify the amount - press 1 if correct, press 2 if incorrect
  8. The authorization (aka approval) code will be provided

$10,000 Transaction Limits Through ARC

You can charge up to $10,000 per transaction when you process your service fees and other travel-related charges via ARC. The transaction limit was increased from $500 to $10,000 in 2011. We accept all major credit cards and the UATP card.

Please contact us at (703) 816-5106 or tasf@arccorp.com with any questions about this great service.


Tip of the Week: Financial Guarantee Instrument Release

Will you require the release of a financial guarantee instrument? Please see below for guidelines and requirements regarding the release of a financial guarantee instrument.

ARC will not return a financial guarantee instrument until we receive a written request from the Agency. (The request must be signed by an Authorized Owner or Officer of the company). Requests for the return of a Cash Security Deposit must be notarized and signed by the person who authorized the CSD application.

The release date of the instrument can vary based on several factors.

Voluntary Deletions:

  • LOC: 100 days from the effective date of the Voluntary Deletion
  • CSD: 100 days from the effective date of the Voluntary Deletion
  • Bond: six months from the effective date of the Voluntary Deletion

Reclassification to a VTC:

  • The same schedule applies as for Voluntary Deletions

Current Instrument is replaced by a New Instrument:

  • LOC: Immediate release if replaced by CSD or LOC; or 100 days from the effective date of a New Bond
  • CSD: Immediate release if replaced by CSD or LOC; or 100 days from the effective date of a New Bond
  • Bond: Immediate release if replaced by CSD or LOC, or six months from the effective date of the New Bond

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com. We'd be more than happy to walk you through the process.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com