Travel Agent Communications

PED 12/16/2012

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ARC Christmas and New Year's Holiday Information

ARC's offices will be closed on Tuesday, Dec. 25 and Tuesday, Jan. 1 in observance of the Christmas and New Year's holidays, and the Customer Care Center will operate on a reduced schedule (9 a.m. to 5:30 p.m.) on Monday, Dec. 24 and Monday, Dec. 31.

  • Holiday Sales Report Submission

    Weekly sales reports for PED Dec. 23, 2012 must be authorized by 11:59 p.m. Eastern time on Wednesday, Dec. 26. Weekly sales reports for PED Dec. 30, 2012 must be authorized by midnight on Wednesday, Jan. 2.

  • Holiday Ticket Modification/Voiding Schedule

    The GDS void/IAR reconciliation dates for tickets issued Friday, Dec. 21 and Friday, Dec. 28 will be as follows:

    Friday, Dec. 21 - Monday, Dec. 24
    Friday, Dec. 28 - Monday, Dec. 31

  • Emergency Document Orders During the Christmas Holiday

    The RR Donnelly warehouse will be closed Monday, Dec. 24 and Tuesday, Dec. 25. Orders placed after 4:00 p.m. on Friday, Dec. 21 will not be processed until Wednesday, Dec. 26. Next-day deliveries will be made on Thursday, Dec. 27, and second-day deliveries will be made on Friday, Dec. 28.

  • Emergency Document Orders Prior to New Year's Day

    The RR Donnelly warehouse will be closed Monday, Dec. 31 and Tuesday, Jan. 1. UPS will be closed Tuesday, Jan. 1. Orders placed after 4 p.m. on Friday, December 28 will not be processed until Wednesday, Jan. 2. Next-day deliveries will be made on Thursday, Jan. 3, and second-day deliveries will be made on Friday, Jan. 4.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com.


2013 ARC Annual Agent Fees

We would like to remind you that the 2013 annual agent location fee of $200 will be collected on Jan. 24, 2013, from your designated bank account via electronic draft, for each of your office locations. It will appear on your bank statement as "ARC Core Participation Fee." A separate draft of $200 will be issued for each active agency and STP location of record as of January 6, 2013. For consolidated drafting agents, only one draft will be assessed.

Additionally, should your agency be a Helix member, the 2013 annual Helix fee of $179 will be collected on Jan. 25, 2013, from your designated bank account via electronic draft. This draft will appear on your bank statement as "Helix - 1/25.

For a complete summary list of 2013 ARC agency fees and descriptions, please click here or visit arccorp.com and select "2013 ARC Agency Fees" under the "Resources" dropdown menu.


Introducing Your New Accreditation Tool

We are very pleased to introduce your much-anticipated Accreditation Tool. Over the last two months we have provided webinars to assist you with using this new tool. However, if you were unable to attend, you can view our quick demonstration video to learn more about this easy-to-use tool.

Watch the video now.

As a reminder, the Accreditation Tool is a web-based user interface that will enable you to access and complete the necessary information required to do business with ARC. Today we require a paper application; with this tool you will simply log in via My ARC, and select and submit the request you wish to make. It's that easy! The tool also includes self-servicing features such as checking the status of a submission, messaging ARC via email regarding a submission, electronically attaching documents, accessing information for 39 months, and much more! Note that you must have your Primary Administrator grant you rights to access this tool in order to make changes for your agency.

In this initial implementation we will include the following forms:

  • Major and minor address changes
  • Bank account change
  • Bank account access
  • DBA name change
  • File information request
  • Office classification
  • Less than 30% ownership change
  • Officer change
  • Change in personnel
  • Change tax ID
  • Ticket stock reserve location change
  • Ticket stock reserve access

We are continuing to work on enhancing the system by migrating all of our forms into the system and increasing features. In the meantime, we appreciate any feedback you may have for us. Please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com.


Fee Increase for Paper-Format Agent Sales Summary Report

For those agents receiving their Agent Sales Summary Reports in paper format, the fee for this service will be $46 per month in 2013. If you have any questions, please contact our Customer Care Center at (855) 816-8003.


New Phishing Emails...Just in Time for the Holidays!

Be on the lookout for a new wave of phishing emails, including one that indicates that a GDS had problems with its computer system and lost some member data, as well as one that indicates that a GDS is adding a new level of security. The emails will instruct you to click on a link to confirm your login information within 24 hours or face being locked out of the GDS.

Remember: Do not click on links in these emails, and do not confirm login IDs or passwords!

Specifically ask employees and independent contractors if they confirmed their login IDs and passwords (believing that the email was authentic. If so, have them immediately change their passwords, and contact your GDS for any further instructions.

Valuable information and examples of various phishing emails can be found on ARC's Fraud Prevention pages within My ARC. Please circulate these fraud alerts to anyone with access to your GDS account.


Updates to Your TASF Agreement

The ARC TASF Agreement has been revised for 2013. The revised agreement will become effective Jan. 1, 2013. It can be found for viewing or download here.

There are no changes to the TASF Processing Fee or any other fees related to TASF. We recommend that participants review the revised agreement.

Thank you for being a valued client! We look forward to serving you in the future. If you have any questions about these updates, please contact us at tasf@arccorp.com.


New Electronic TRS Compensatory Fee Letters

Beginning today, Dec. 17, ARC will begin sending all Ticket Resolution Service (TRS) compensatory fee letters for unreported sales, credit card chargebacks, and flown and refunded tickets, via email, replacing the current paper communication process. All other aspects of the compensatory fee letter and process will remain the same.

If you have any questions about the TRS compensatory fee letter, please contact our Customer Care Center at (855) 816-8003.


Tip of the Week: IAR Out-of-Period (Roll Over) Errors

IAR allows a sales report to be authorized and submitted even when an error is present. Once the submission deadline has passed, a transaction with a status of E (error) automatically moves (rolls) to the next open sales report. Such transactions are then designated with a dual status of OE (out-of-period and error) to distinguish them from error transactions appearing in IAR for the first time. A transaction with a status of OE must be corrected the same way as any error transaction with a status code of E. Any OE transaction should be resolved as soon as possible. After the error is corrected, the transaction will have a single status of O (out-of-period). If the transaction cannot be corrected, it should be voided and reported directly to the carrier. Note: carriers may issue a debit memo for any transaction not reported in the sales period in which it was issued.

Once a report is authorized, any existing error cannot be corrected until it moves to the next open sales report. In such cases, if the sales reporting deadline has not passed, the authorization for that sales report may be reversed which allows the error to be corrected. The report will need to be authorized and submitted again before the sales reporting deadline.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com. We'd be more than happy to walk you through the process.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com