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ARC's offices will be closed on Tuesday, Dec. 25 and Tuesday, Jan. 1 in observance of the Christmas and New Year's holidays, and the Customer Care Center will operate on a reduced schedule (9 a.m. to 5:30 p.m.) on Monday, Dec. 24 and Monday, Dec. 31.
Weekly sales reports for PED Dec. 23, 2012 must be authorized by 11:59 p.m. Eastern time on Wednesday, Dec. 26. Weekly sales reports for PED Dec. 30, 2012 must be authorized by midnight on Wednesday, Jan. 2.
The GDS void/IAR reconciliation dates for tickets issued Friday, Dec. 21 and Friday, Dec. 28 will be as follows:
Friday, Dec. 21 - Monday, Dec. 24
Friday, Dec. 28 - Monday, Dec. 31
The RR Donnelly warehouse will be closed Monday, Dec. 24 and Tuesday, Dec. 25. Orders placed after 4:00 p.m. on Friday, Dec. 21 will not be processed until Wednesday, Dec. 26. Next-day deliveries will be made on Thursday, Dec. 27, and second-day deliveries will be made on Friday, Dec. 28.
The RR Donnelly warehouse will be closed Monday, Dec. 31 and Tuesday, Jan. 1. UPS will be closed Tuesday, Jan. 1. Orders placed after 4 p.m. on Friday, December 28 will not be processed until Wednesday, Jan. 2. Next-day deliveries will be made on Thursday, Jan. 3, and second-day deliveries will be made on Friday, Jan. 4.
If you have any questions, please contact the Customer Care Center at (855) 816-8003 or firstname.lastname@example.org.
We are very pleased to announce the implementation of the much-anticipated Accreditation Tool on Thursday, Dec. 13. Over the last two months we have provided webinars to assist you with using this new tool. However, if you were unable to attend, you can view our quick demonstration video to learn more about this easy-to-use tool.
As a reminder, the Accreditation Tool is a web-based user interface, which will enable you to access and complete the necessary information required to do business with ARC. Today we require a paper application; with this tool you will simply log in via My ARC, and select and submit the request you wish to make. It's that easy! The tool also includes self-servicing features such as checking the status of a submission, messaging ARC via email regarding a submission, electronically attaching documents, accessing information for 39 months, and much more! Note that you must have your Primary Administrator grant you rights to access this tool in order to make changes for your agency.
In this initial implementation we will include the following forms:
We are continuing to work on enhancing the system by migrating all of our forms into the system and increasing features. In the meantime, we appreciate any feedback you may have for us. Please contact the Customer Care Center at (855) 816-8003 or email@example.com.
On Dec. 6, the ARC Board of Directors approved an amendment to the Agent Reporting Agreement (ARA). Attachment E, Section 1, now reflects the following:
"Agent acknowledges and agrees that any communication or business transaction with ARC through an ARC Tool (e.g., an application, form, or request) by any individual who has been granted access to the ARC Tool by the Agent's My ARC Primary Administrator or Tool Administrator will be deemed to have been submitted and authorized directly by the Agent. Such submissions will have the same force and effect as if they were submitted and/or signed (where applicable) directly by an owner or officer of the Agent."
This update will be effective Dec. 31. As a best practice, we recommend that your agency review all individual and staff roles and responsibilities related to ARC, to ensure that the appropriate people have necessary My ARC permissions.
If you have any questions regarding this update, please contact us at firstname.lastname@example.org.
Beginning Dec. 17, ARC will begin sending all Ticket Resolution Service (TRS) compensatory fee letters for unreported sales, credit card chargebacks, and flown and refunded tickets, via email, replacing the current paper communication process. All other aspects of the compensatory fee letter and process will remain the same.
If you have any questions about the TRS compensatory fee letter, please contact our Customer Care Center at (855) 816-8003.
You may notice several changes to Document Retrieval Service (DRS), the secure, paperless record-keeping system for ARC participants that delivers immediate online access to more than three years (39 months) of IAR-reported ticketing data. These enhancements were either suggested by travel agents or our Customer Care Center representatives, or are part of ongoing efforts to make DRS compliant with data standards.
As always, our Customer Care Center representatives are available to answer any of your questions at (855) 816-8003 or at email@example.com.
ARC is unable to recommend a particular company or institution from which you can obtain a bond or letter of credit. Please click on the links below, to view a list of approved companies from which you can obtain one of these surety instruments.
The United States Treasury issues Circular 570 entitled, Surety Companies Acceptable on Federal Bonds. Any surety on the current revision of Circular 570 is acceptable to ARC. Copies of the circular can be found here. ARC will accept a bond using the ARC Bond Form found here.
ARC will accept an irrevocable letter of credit using the ARC LOC Form found here. The LOC must be issued by any federally insured lending institution (FDIC or NCUA) or, at ARC's discretion, a state chartered lending institution. All letters of credit must be accompanied by a certification letter.
If you need additional assistance, please contact the Customer Care Center at (855) 816-8003 or firstname.lastname@example.org. We'll be happy to walk you through the process.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | email@example.com
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | firstname.lastname@example.org