Travel Agent Communications

PED 12/02/2012

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ARC Launches Memo Manager 3.3, Release 3

We are pleased to announce on Thursday, November 29, we made a few updates to Memo Manager. Changes include:

  • The ability to make a payment on a memo in a dispute status
  • Pre-populating carrier and supplier contact information
  • The ability to change the label on a credit memo from Pay to Accept

For more details on these enhancements, please reference the release notes. If you have any questions about Memo Manager, please contact our Customer Care Center at (855) 816-8003.


Tip of the Week: BOS Scheduled Tables

Are you tired of needing to submit Back Office Section (BOS) file requests every morning? A BOS scheduled table may be the answer to help reduce your daily morning to do list.

Scheduled tables are used to automatically process reports that target specific activity by day of the week for the current or previous PED, or by specific transaction type such as refunds or voids. Scheduled tables may be used to:

  • Monitor specific activity for one location, all locations or by a region
  • Process files for the current or previous PED on any day of the week
  • Exclude unwanted information

IAR processing allows a sale report to be authorized with errors. These errors roll to the next open sales report. As a result, there is the potential that the IAR sales report and an agent's BOS will not reconcile.

Information on how to create a scheduled table can be found in the BOS on the IAR Help page here. If you need additional assistance, please contact the Customer Care Center at (855) 816-8003 or ccchelp@arccorp.com. We'd be happy to walk you through the process.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com