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Now is the time to prepare for Thanksgiving (no, not the turkey and side dishes) and determine if one of your GDS users received an email purporting to be from your GDS. These phishing emails bare your GDS' logo and state that all users must confirm their login IDs and passwords by a deadline or such will be 'locked'. ARC has sent various fraud alerts with examples of phishing emails that directly target agency employees and independent contractors. Please log into My ARC to view the most recent fraud alert, dated November 15th.
Please forward the November 15th fraud alert to all of your GDS users and ask them if they received such an email and specifically ask them if they "confirmed" their login IDs and passwords believing that the email came from your GDS. If they did, have them change their GDS password before the Thanksgiving weekend and contact your GDS for any other instructions they may have for you.
Have someone review your ticketing over the Thanksgiving holiday weekend and if your find unauthorized tickets or access, follow the instructions in the November 15th fraud alert.
Do you want the opportunity to earn or renew your ARC Specialist Certificate?
The ARC Specialist Training class will be provided at ARC's headquarters in Arlington Virginia from December 4 to December 7.
ARC developed the ARC Specialist Training and Certification program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products, and services. In class you will participate in written and verbal exercises as well as group discussions. Upon completion of the class, you will receive a Certificate of Completion and an ARC Specialist Certificate will be presented to those who pass the exam.
For more information or to register, please click here.
You can charge up to $10,000 per transaction when you process your service fees and other travel-related charges via ARC. The transaction limit was increased from $500 to $10,000 in 2011. We accept all major credit cards and the UATP card.
Please contact us at (703) 816-5106 or email@example.com with any questions about this great service.
Do you have a credit memo in Memo Manager for which you need to receive payment? To obtain payment, you must open the credit memo and select "Pay Full". The credit memo payment will be sent to IAR and the payment will be received via your weekly IAR Sales Report.
At the Memo Detail screen,
If you have any questions, please contact the Customer Care Center at (703) 816-8003 or firstname.lastname@example.org. We'd be more than happy to walk you through this process.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | email@example.com
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | firstname.lastname@example.org