Travel Agent Communications

PED 10/21/2012

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Kingfisher Airlines Suspension of Operations

ARC has learned that Kingfisher Airlines (IT/090) suspended operations and will therefore restrict the processing of cash sales, credit card sales and credit memos in IAR effective Monday, October 22 (PED October 28, 2012). All other transactions, including cash and credit card refunds, will be processed until Monday, October 29 (PED November 4, 2012), or until further notice is received.

ARC will keep agents updated as more information becomes available. If you have any questions, please contact the Customer Care Center at (855) 816-8003 or

Santa Barbara Airlines Implements Electronic Memos

Santa Barbara Airlines (249/S3) announced that effective Monday, October 22 (PED October 28, 2012), they will discontinue the delivery of paper agency memos through regular mail. Santa Barbara Airlines will now upload memos in ARC's Memo Manager system for resolution and settlement.

If you have any questions, please contact the Customer Care Center at (855) 816-8003 or

Pluna Airlines No Longer Accepting UATP

Effective as of Monday, October 22 (PED October 28, 2012), Pluna Airlines (286/PU) will no longer accept UATP as a form of payment through ARC.

ARC Announces Enhancement to Redesigned Fraud Prevention Web Pages

On February 1, 2012, we announced our newly designed fraud prevention web pages, with best practices, timely fraud alerts on the latest trends, and best practices to avoid schemes. And to enhance the value of ARC participation, this information became accessible exclusively using your My ARC login.

Today we're pleased to announce the next phase in this enhancement. Your fraud prevention resources can now be accessed using the new fraud prevention portlet on the My ARC home page, allowing us to custom-tailor information just for you. This should make it a little bit easier to stay up-to-date on best practices and current events as they pertain to potential fraud. Remember to update your bookmark!

As always, to report suspicious activity, please contact ARC's Fraud Prevention team at or (855) 358-0393.

$10,000 Transaction Limits Through ARC

You can charge up to $10,000 per transaction when you process your service fees and other travel-related charges via ARC. The transaction limit was increased from $500 to $10,000 in 2011. We accept all major credit cards and the UATP card.

Please contact us at (703) 816-5106 or with any questions about this great service.

Tip of the Week: Have questions concerning one of ARC's systems or products?

You can find online user guides for all of ARC's tools by clicking the eSupport link in the upper right corner of the My ARC login screen or homepage. These user guides are designed to address the most common issues users encounter with the following applications and products:

  • My ARC
  • IAR
  • Agent's Choice
  • Memo Manager
  • Internet Sales Summaries
  • Document Retrieval Service

If you are unable to find a solution in the online guides, contact us by clicking the Ask for Help button. Also feel free to contact the Customer Care Center at (855) 816-8003 or We're happy to help!

Customer Care Center Hours:
Monday-Tuesday 9 a.m. to 9 p.m.
Wednesday-Friday 9 a.m. to 7:30 p.m.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |