Travel Agent Communications

PED 10/14/2012

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Era Aviation No Longer Accepting American Express

Effective with sales issued on Monday, October 15, 2012 (PED October 21,2012), Era Aviation will no longer accept American Express as a form of payment.

Singapore Airlines (SQ/618) to Support IAR E-Ticket Refunds

E-ticket refund EDIFACT messaging will be activated for Singapore Airlines (SQ/618) on Thursday, October 18, 2012 (PED October 21, 2012). Once this change occurs, refunds manually entered into IAR will automatically update any open coupons directly with Singapore Airlines.

  • For refunds issued in your GDS, be sure to use the proper GDS commands so that the refund automatically loads to IAR overnight. Please contact your GDS regarding specific refund formats or commands.
  • For E-ticket refunds manually entered into IAR, the coupon status of that E-ticket number must be open on the validating carrier's E-ticket database or the carrier will not accept the refund request coming from IAR.
  • For a complete list of carriers supporting IAR E-ticket voids, E-ticket refunds, and E-ticket cancel refunds, please refer to the Carrier E-Ticket Matrix which can be found at under "Resources" by clicking "E-Ticket Matrix" then "Functionality by Carriers".

If you have any questions, please contact the Customer Care Center at +1 (855) 816-8003 or

Quarterly Subscription Fee: Travel Agency Service Fees

Just a reminder that the $23.99 quarterly subscription fee (third quarter of 2012, PEDs July 1, 2012 through September 23, 2012 for travel agency service fees will be debited from your designated ARC account on or after Thursday, October 11, 2012.

Only locations that issued a travel agency service fee in the previous quarter will be charged the fee. If your agency is signed up for the travel agency service fee service but remained inactive during the quarter, there will be no quarterly fee charged.

If you have any questions, please contact the Customer Care Center at +1 (703) 816-8003 or

2012 Quarterly Transaction Fees - 3rd Quarter

This is a reminder about the Agent/CTD transaction fee that is assessed on a quarterly basis. In 2012, the quarterly fee is set at $.017 per transaction. An agency reporting an aggregate of less than 1,000 transactions per quarter will not be assessed a transaction fee. The maximum number of transactions for which an agency can be charged in a quarter is 2.25 million transactions (per entity). A separate debit representing this fee will be drawn against your ARC designated bank account on or after October 18. Only one draft will be issued for consolidated drafting agents.

Tip of the Week - How to Register for Document Retrieval Service

Are you aware that you can retrieve entire sales reports in DRS or search documents by issue date, passenger name or credit card number?

In order to do so, your agency must first register to receive access to the Document Retrieval Service. The agency will appoint a Security Manager, (similar to a MyARC Primary Administrator), who can create DRS user id's and re-set DRS passwords for agency employees.

If your agency has not registered for DRS, please call CCC today to receive the application via email and begin the registration process. Applications are normally approved within 48 hours of receipt, (provided the application has been completed in full and is signed by the agency's correct, authorized signee).

If you have any questions, please contact the Customer Care Center at +1 (855) 816-8003 or We will be more than happy to assist you!

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |