Travel Agent Communications

PED 08/19/2012

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You may have ARC MarketPlace commissions waiting!

If you have booked a commissionable product or service on ARC MarketPlace, you may have a commission just waiting for you to claim! Commissions are paid once a month for products and services booked on ARC MarketPlace. Remember, commissions are paid in the month following travel or usage of a product.

For ARC ticketing agencies or VTCs, commissionpayments are made by credit memo in Memo Manager, unless your agency owner or manager has requested direct deposit into the agency's IAR bank account. Log into Memo Manager and claim your ARC MarketPlace commission payment credit memos today! To request to receive ARC MarketPlace commissions via direct deposit into your IAR bank account, please complete and submit the simple online form on the ARC MarketPlace site. Any unclaimed ARC MarketPlace commission payment credit memos that your agency currently may have in Memo Manager will be included with your first direct deposit.

If you booked on ARC MarketPlace using an ARC MarketPlace ID, please be sure that you have completed your registration by filling out and faxing in the ARC MarketPlace Commission Payment Financial Information Form.

If you have questions regarding commission payments or need help with accepting your credit memos, please contact the ARC Customer Care Center at (855) 816-8003 or They will be happy to assist.

$10,000 Transaction Limits Through ARC

You can charge up to $10,000 per transaction when you process your service fees and other travel-related charges via ARC. The transaction limit was increased from $500 to $10,000 in 2011. We accept all major credit cards and the UATP card.

Please contact us at (703) 816-5106 or with any questions about this great service.

Tip of the Week: Granting GDS Access to a Memo in Memo Manager

ARC's Memo Manager allows you to grant subscribing GDSs (Sabre, Travelport or Amadeus) access to your memos. This can be beneficial if you are making a dispute. Only the GDS associated with the ticket will be able to assist you in resolving your dispute and should be granted access to view the memo or ticket information.

Remember, if you involve a GDS in a dispute, the responsibility belongs to you, not the GDS. A GDS cannot dispute or pay a memo for you. All disputes and payments must be initiated by the issuing agency.

For detailed information about assigning a memo to a GDS in Memo Manager, please refer to the online help system or user guide.

Tip of the Week: IAR Refund Penalty Limit Removed

You spoke and we listened! You can now process refunds with unusually large penalty amounts through IAR instead of settling directly with the carrier.

Previously, IAR had an edit that allowed a refund admin/penalty amount to exceed the refund total by no more than $2,000. This rule was left over from the days of manual settlement, originally intended to prevent keying errors. However, with the increase in exchanges priced at the point-of-origin, more refunds require larger penalties in order to return the correct value of such unused exchanges. This required agents to send these refunds directly to carriers for processing, resulting in a manual exception process and delaying credits to customers.

We heard your requests for a solution and removed the IAR refund penalty limit. Refunds can now be settled with any penalty value as long as the resulting refund amount is greater than zero. In other words, a refund must still be a refund and cannot result in an additional collection from the customer.

Removing the penalty limit in IAR eliminates the manual process for both the agency and the carrier. It also means that customers will see refunds sooner. In addition, these refunds will be included in your weekly sales report and can be viewed in DRS and ISS for future reference.

Thank you for your feedback and suggestions! If you have any questions, please contact the Customer Care Center at (855) 816-8003 or

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |